topic Re: Nest Floodlight doesn't turn off when app sets "Home" in Cameras and Doorbells

Nest Floodlight doesn't turn off when app sets "Home"

themichaeltoy — Mon, 13 Jun 2022 23:30:44 GMT

I have turned off presense sensing in the home app. I just manually switch the app from "Home" to "Away".

I have three indoor nest cams, and they all turn off when I press "Home"

The nest floodlight/camera does not. I have stared at the settings and as far as I can tell, the two cameras are set up the same.

Any idea what I need to do to get the floodlight to pay attention to the "Away" state in the app?

Re: Nest Floodlight doesn't turn off when app sets "Home"

Brad — Fri, 17 Jun 2022 17:27:17 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

Re: Nest Floodlight doesn't turn off when app sets "Home"

themichaeltoy — Tue, 21 Jun 2022 05:26:32 GMT

I am still having this problem.

Re: Nest Floodlight doesn't turn off when app sets "Home"

Brad — Wed, 22 Jun 2022 19:52:35 GMT

@themichaeltoy

I would suggest that you reach out to Support for further assistance on this issue, They can best assist you.

Best regards,

Brad

Re: Nest Floodlight doesn't turn off when app sets "Home"

themichaeltoy — Fri, 24 Jun 2022 17:13:51 GMT

If anyone finds this, I was able to fix this with the help of a very long support chat session.

The problem is that when you add an indoor camera to your home, it is automatically added to the "home" and "away" routines, so you do not need to do anything when adding an indoor camera.

The floodlight camera, when I installed it (and when I removed it and re-installed it), does NOT get automatically added to the "Home" and "Away" routines. You can, however, edit those routines manually to add the outdoor floodlight camera to the routines so that pressing "Home" or "Away" will also affect the floodlight.

Re: Nest Floodlight doesn't turn off when app sets "Home"

Brad — Mon, 27 Jun 2022 15:13:55 GMT

Hey folks,

I am relieved to hear that you found a solution! So sorry that you had this issue in the first place. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Brad