topic Re: Person event not recognized as a Familiar Face in Cameras and Doorbells

Person event not recognized as a Familiar Face

rz1926 — Tue, 21 Jun 2022 02:44:00 GMT

I often receive a notification of an (anonymous) Person event, rather than as someone already in my Familiar Faces library. How do I add a photo of the event to the existing set of images for a person already listed as a Familiar Face, so it gets correctly classified in the future? Thanks ...

Re: Person event not recognized as a Familiar Face

Brad — Fri, 24 Jun 2022 15:48:14 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Please check out this article on how Familiar Face works.

Best Regards,
Brad

Re: Person event not recognized as a Familiar Face

rz1926 — Fri, 24 Jun 2022 19:07:30 GMT

The documentation you referred me to is not accurate or out of date. When I navigate to Settings --> Nest Aware --> Familiar Face Detection, there is no "New Faces" option to tap on (even though I've received many new Person events). If I go to the Feed tab, I don't see any unfamiliar face events. If I view the home history, I see video clips of events, but there is no way to reclassify them.

Finally, the documentation says:

When your camera spots a face it doesn’t recognize, or if it’s unsure, it assumes the person is unfamiliar to you and sends notifications that asks whether you know the person.

I do get a notification, but it doesn't ask me whether I know the person. Clicking on the notification just shows me a video clip of the event.

So none of methods described in the documentation work for me.

Re: Person event not recognized as a Familiar Face

Brad — Mon, 27 Jun 2022 15:51:00 GMT

Hey there again,

Unfortunately you cannot add a photo to it. This is an automated process.

Best regards,

Brad

Re: Person event not recognized as a Familiar Face

rz1926 — Mon, 27 Jun 2022 15:45:14 GMT

Ugh - what a poorly designed product. Will attempt to return it.

Re: Person event not recognized as a Familiar Face

Brad — Mon, 27 Jun 2022 15:51:38 GMT

@rz1926

Alright I will be locking this thread as it looks like the issue is resolved.

Best regards,

Brad