topic Re: Camera losing wifi connection. in Cameras and Doorbells

Camera losing wifi connection.

jcarlson9 — Mon, 06 Jun 2022 18:22:03 GMT

My front door camera goes offline constantly. I need to go to the line where it plugs into the Wi-Fi circle, unplug then plug back in. Then it connects. Not the power outlet, the part that plugs into the round Wi-Fi part. My wi-fi booster is only 10 ft away. Can this be fixed? Thank you.

Re: Camera losing wifi connection.

aatienza — Fri, 10 Jun 2022 22:29:17 GMT

Hey jcarlson9,

I'm sorry to hear that you're having issues connecting it wirelessly. A few questions: when did it start happening? Did you make any changes to your Wi-Fi network? Also, How far is the camera from the router?

Check out this link for additional help.

Thanks,

Archie

Re: Camera losing wifi connection.

aatienza — Tue, 14 Jun 2022 06:25:48 GMT

Hey jcarlson9,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: Camera losing wifi connection.

aatienza — Wed, 15 Jun 2022 22:55:30 GMT

Hey jcarlson9,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Camera losing wifi connection.

jcarlson9 — Thu, 16 Jun 2022 13:27:22 GMT

I think the line plugging into the round wifi part is defective. Unplugging it or tapping on it brings it back online. But I think it's out of warranty.

Re: Camera losing wifi connection.

aatienza — Fri, 17 Jun 2022 05:32:53 GMT

Hey jcarlson9,

Let's see — when and where did you purchase it? Also, are you in the same country where you bought it?

Thanks,

Archie

Re: Camera losing wifi connection.

jcarlson9 — Mon, 20 Jun 2022 17:33:56 GMT

I ordered it online. Less than a year ago.

Re: Camera losing wifi connection.

aatienza — Tue, 21 Jun 2022 23:53:00 GMT

Hey jcarlson9,

Thanks for the details. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Camera losing wifi connection.

aatienza — Sat, 25 Jun 2022 02:16:13 GMT

Hey jcarlson9,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: Camera losing wifi connection.

jcarlson9 — Sat, 25 Jun 2022 17:28:18 GMT

I have filled out the form. If i can replace the camera i would like to. Thanks.