topic Re: Sound is recorded but not categorized in history in Cameras and Doorbells

Sound is recorded but not categorized in history

WenWen — Fri, 17 Jun 2022 11:00:49 GMT

Can I only review sound from video history? All events shows up lumped together and it's not specific enough. I have to scour through the entire footage and look under "event details", and even then sound hasn't shown up as its own category.

Re: Sound is recorded but not categorized in history

Brad — Wed, 22 Jun 2022 15:26:43 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,
Brad

Re: Sound is recorded but not categorized in history

WenWen — Fri, 24 Jun 2022 14:11:19 GMT

Yes please, if you are able to. Thanks. I'm getting used to the interface but am more familiar with the previous Nest version.

Re: Sound is recorded but not categorized in history

Brad — Fri, 24 Jun 2022 15:13:23 GMT

@WenWen

Which Nest Aware subscription do you have?

Best regards,

Brad

Re: Sound is recorded but not categorized in history

Brad — Mon, 27 Jun 2022 15:23:11 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Sound is recorded but not categorized in history

WenWen — Mon, 27 Jun 2022 15:44:58 GMT

Not sure what subscription I have but I believe it lets me see history for 30 days. Not a huge deal, as I've already gotten used to the interface.

Re: Sound is recorded but not categorized in history

Brad — Mon, 27 Jun 2022 15:49:52 GMT

@WenWen

Thank you so much for bringing this up to my attention! I like that idea, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

Best Regards,
Brad

Re: Sound is recorded but not categorized in history

Brad — Thu, 30 Jun 2022 15:51:03 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Re: Sound is recorded but not categorized in history

Brad — Fri, 01 Jul 2022 15:52:55 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Brad