topic Re: Camera Sharing with a Password - Doesn't work on phone in Cameras and Doorbells

Camera Sharing with a Password - Doesn't work on phone

SteveGriff — Thu, 21 Apr 2022 12:01:33 GMT

I want to share my camera feed with someone using the URL and password.

I have this setup on an individual camera and it works great from PC's.

When I try to use the URL on a mobile device, it brings up the website, I enter the password, but the video feed never starts.

Any suggestions?

Re: Camera Sharing with a Password - Doesn't work on phone

Brad — Wed, 18 May 2022 16:49:03 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: Camera Sharing with a Password - Doesn't work on phone

SteveGriff — Thu, 19 May 2022 11:55:10 GMT

I've heard nothing back on it, so yes I would still like help.

Steve

Re: Camera Sharing with a Password - Doesn't work on phone

Gytrdun — Tue, 24 May 2022 18:33:45 GMT

I'm in the same boat. Seems like everyone that asks this question, it takes too long for anyone to respond, so they close the post with no fix. My iOS devices all say "Update your browser". I think this is because flash is deprecated for both Android and Apple devices.

Re: Camera Sharing with a Password - Doesn't work on phone

SteveGriff — Wed, 25 May 2022 12:20:01 GMT

Are you able to help Brad??

Steve

Re: Camera Sharing with a Password - Doesn't work on phone

Brad — Wed, 08 Jun 2022 17:54:26 GMT

Hey folks,

Do you have the 2021 cams? If so, no there is no web-app version for Google home yet. But if you are referring a way to share you video feed, you can share clips and you can learn how to share your live feed here.

Best regards,

Brad

Re: Camera Sharing with a Password - Doesn't work on phone

Gytrdun — Wed, 08 Jun 2022 17:58:21 GMT

Neither my older ones or newer ones work (neither DropCam or Nest/Google cams):

From the instructions: "Older cameras controlled with the Nest app have a couple more ways to share video: with a password-protected link or with a public link."

This works in a browser, yes. But my iOS devices all say "Update your browser" (all iOS devices I share the link with have the same issue)

Re: Camera Sharing with a Password - Doesn't work on phone

Brad — Wed, 15 Jun 2022 16:26:58 GMT

@Gytrdun

I am sorry to hear that it still isn't working for you! You can try to view the cams here.

Best regards,

Brad

Re: Camera Sharing with a Password - Doesn't work on phone

SteveGriff — Fri, 17 Jun 2022 17:53:52 GMT

Is that link to the normal URL?

Re: Camera Sharing with a Password - Doesn't work on phone

SteveGriff — Fri, 17 Jun 2022 17:57:31 GMT

I have the latest cams. I am trying to share the video feed. As I stated in April: "When I try to use the URL on a mobile device, it brings up the website, I enter the password, but the video feed never starts."

Re: Camera Sharing with a Password - Doesn't work on phone

Gytrdun — Fri, 17 Jun 2022 17:58:18 GMT

Yes 😞

Re: Camera Sharing with a Password - Doesn't work on phone

Gytrdun — Fri, 17 Jun 2022 18:00:30 GMT

It’s not the link you would share with someone. I wouldn’t want to give out my personal creds.

Re: Camera Sharing with a Password - Doesn't work on phone

Brad — Fri, 17 Jun 2022 18:05:06 GMT

@SteveGriff

Currently, we do not have a web app for the Google Home app. The link I shared was for Nest cams. The new 2021 cams are not compatible with the nest app or nest web app.

Best regards,

Brad

Re: Camera Sharing with a Password - Doesn't work on phone

Gytrdun — Sun, 19 Jun 2022 14:32:58 GMT

All of my cameras are the older version. Again, this is testing to load the shared web link, it doesn’t work on iOS devices, as flash is deprecated. I was simply trying to share an older dropcam feed with friends/family of a bird nest. They don’t need full credentials. The shared link and a dedicated password would be perfect. Nobody can get the link to work, it states “Update your browser” on all mobile devices.

Re: Camera Sharing with a Password - Doesn't work on phone

Brad — Wed, 22 Jun 2022 17:32:30 GMT

@Gytrdun

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad

Re: Camera Sharing with a Password - Doesn't work on phone

Brad — Mon, 27 Jun 2022 15:18:19 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Camera Sharing with a Password - Doesn't work on phone

SteveGriff — Mon, 27 Jun 2022 17:17:25 GMT

@Brad

Here are the specs on 1 of the cameras:

Model	Nest Cam Outdoor
Serial no.	64166688fa1e
Software	223-610050

So if I am hearing you correctly, with the latest cameras (2021), it is not possible to share a link to view the cameras. Correct?

The cameras work with the Nest App on my phone and the home.nest.com website on my PC.

I still don't understand why these "new" cameras don't function as the website you provided suggested (https://support.google.com/googlenest/answer/9227530?hl=en&authuser=1&co=GENIE.Platform%3DAndroid&oco=0#zippy=%2Cshare-your-camera-with-an-app-invitation).

Please confirm and advise.

Steve

Re: Camera Sharing with a Password - Doesn't work on phone

SteveGriff — Mon, 27 Jun 2022 17:18:01 GMT

Please see my response as a reply above.

Please do not yet close.

Re: Camera Sharing with a Password - Doesn't work on phone

SteveGriff — Wed, 29 Jun 2022 11:41:41 GMT

Thanks Brad. So is this a known issue?

Re: Camera Sharing with a Password - Doesn't work on phone

Brad — Wed, 29 Jun 2022 14:59:57 GMT

@SteveGriff

The new 2021 cams are not available on Nest app, they are exclusive to the Google Home App. There is no currently an option to view the new 2021 cams on a computer like you can with the nest web app, as there is no google home web app quite yet. The link you shared will show you how to share a link, but it doesn't work for a web app as there is none for the 2021 Nest Doorbell (battery) or Nest Cam (battery).

Best regards,

Brad