topic Re: Refresh this page and try again. Sorry, there was a problem with the form. in Cameras and Doorbells

Refresh this page and try again. Sorry, there was a problem with the form.

dmoootje — Thu, 23 Jun 2022 13:32:00 GMT

Hello,

to make a warranty claim i'm filling out the form at https://support.google.com/product-documentation/contact/nest_warranty?hl=en but when submitting i get error:

Refresh this page and try again. Sorry, there was a problem with the form.

tried everything like 10 times, other networks, browsers and devices but same issue everywhere.

please advise

Re: Refresh this page and try again. Sorry, there was a problem with the form.

JillG — Thu, 23 Jun 2022 13:43:01 GMT

I'll send your post over to the Community Specialists to help.

Thanks for letting us know-

Re: Refresh this page and try again. Sorry, there was a problem with the form.

TeddieMao — Sat, 25 Jun 2022 16:45:23 GMT

I am having the same problem with my Nest Doorbell. I am unable to submit. I have tried to refresh over 20 times and it still gives me the same reply.

Re: Refresh this page and try again. Sorry, there was a problem with the form.

dmoootje — Sat, 25 Jun 2022 16:55:13 GMT

Hi Teddie,

after some searching i found this page: https://support.google.com/googlenest/gethelp

started chatting with a Google employee and he helped me in an excellent way, send me a packing slip and postal code to send my doorbell to Google for the warranty.

Was very satisfied with this kind of help

Re: Refresh this page and try again. Sorry, there was a problem with the form.

TeddieMao — Sat, 25 Jun 2022 18:20:18 GMT

Thank you, I will give it a try.

Re: Refresh this page and try again. Sorry, there was a problem with the form.

Brad — Wed, 29 Jun 2022 15:44:27 GMT

Hi there,

Unfortunately, we do not process Replacements in the Nest Community Forums. Please contact Support for further assistance.

Best regard,
Brad

Thanks for your help, @JillG!

Re: Refresh this page and try again. Sorry, there was a problem with the form.

TeddieMao — Wed, 29 Jun 2022 16:23:57 GMT

After much back and forth, it was determined that my doorbell was not operable so I was issued a replacement. I really appreciate everyone's help.

Re: Refresh this page and try again. Sorry, there was a problem with the form.

Brad — Wed, 29 Jun 2022 16:30:58 GMT

@TeddieMao

I am relieved to hear that you were able to get a replacement device! As this issue is resolved, ill go ahead and lock this thread. If you run into the same issue, I am afraid you'll need to start a new conversation.

Best regards,

Brad