topic Re: Kogan camera not streaming video to Nest in Cameras and Doorbells

Kogan camera not streaming video to Nest

Anick — Mon, 02 May 2022 11:46:35 GMT

I have successfully linked my Kogan camera to my Nest Hub and can use Google Assistant to "show camera" but no video shows on the Nest Hub, simply a blank screen with a 'motion alert' button. How do I get the video to stream from the camera?

Re: Kogan camera not streaming video to Nest

Jake — Wed, 25 May 2022 19:52:22 GMT

Hey Anick,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Kogan camera not streaming video to Nest

Jake — Fri, 27 May 2022 18:16:05 GMT

Hey Anick,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Kogan camera not streaming video to Nest

Anick — Fri, 27 May 2022 22:00:52 GMT

Thanks for checking in. I'm still not able to stream/cast the video from my Kogan camera to the Nest Hub. It is connected to my Nest Hub and I can control it in terms of turning on/off motion activity but not able to stream the live video.

Re: Kogan camera not streaming video to Nest

Jake — Thu, 30 Jun 2022 17:46:15 GMT

Hey Anick,

Sorry for the late reply. I wanted to follow back up with you, as I did find a helpful article that could provide more details on the issue. Please let me know if that helps, or if you have any questions from here.

Best regards,

Jake

Re: Kogan camera not streaming video to Nest

Azarco — Sun, 03 Jul 2022 19:04:02 GMT

Hi Anick,

Checking back in — still need our help? If you haven't, try unlinking your Kogan account from the Google Home app. Before linking it back, try rebooting your devices and router to refresh the connection.

Best,

Alex

Re: Kogan camera not streaming video to Nest

Azarco — Mon, 04 Jul 2022 19:07:12 GMT

Hey Anick,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex