topic Re: Chime Connector replacement in Cameras and Doorbells

Chime Connector replacement

paulrolson — Mon, 27 Jun 2022 17:18:05 GMT

I recently moved and purchased a new home and like many I forgot to take the Chime Connector out of the old home. Is there a way for me to get a replacement? What are my options if any. I'd appreciate any help.

I don't need the physical chime to work and am happy to disconnect it but I have read various guidance on how to wire around the chime and am not clear on what my safe options are.

Re: Chime Connector replacement

aatienza — Tue, 28 Jun 2022 00:43:33 GMT

Hey paulrolson,

Thanks for being here in the Google Nest Community.

Let's see — could you tell us when and where you purchased your Nest Doorbell? Also, are you in the same country where you bought it?

Thanks,

Archie

Re: Chime Connector replacement

paulrolson — Wed, 29 Jun 2022 19:11:23 GMT

I purchased it in the United States and I am still in the united states.

Purchased July 2019

Re: Chime Connector replacement

paulrolson — Wed, 29 Jun 2022 20:13:57 GMT

I purchased in July 2019.

I purchased in US and currently live in US.

Re: Chime Connector replacement

Brad — Thu, 30 Jun 2022 15:43:16 GMT

@paulrolson

I am afraid because your device is out of warranty, we would not be able to replace it. If you have further questions, I would suggest you reach out to Support for assistance.

Best regards,

Brad

Re: Chime Connector replacement

aatienza — Tue, 05 Jul 2022 02:10:35 GMT

Hey paulrolson,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Chime Connector replacement

paulrolson — Tue, 05 Jul 2022 21:05:17 GMT

I don't want Google to replace my device - I just want the ability to buy a part that seems to frequently get left behind based on other comments in these forums. If I can't get a replacement chime connector and no advice can be offered on how to appropriately wire my existing system so that I can power the doorbell I think I need to buy a new doorbell. Conveniently my Nest Aware subscription is up for renewal next month so I guess it is a good time to re-evaluate where I want to be spending money on cameras and the related services that are offered.

Re: Chime Connector replacement

aatienza — Thu, 07 Jul 2022 06:37:41 GMT

Hey paulrolson,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://bit.ly/3h9zod5 for any updates.

Check out this link on how to file feedback.

Thanks,

Archie

Re: Chime Connector replacement

SteveT1 — Sun, 10 Jul 2022 23:01:50 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: Chime Connector replacement

paulrolson — Mon, 11 Jul 2022 14:53:19 GMT

If there is a way to receive a chime connector please let me know.

Thanks,

Paul