topic Re: Nest cam live video not working when not on wifi in Cameras and Doorbells

Nest cam live video not working when not on wifi

theparlourroom — Wed, 06 Jul 2022 10:39:21 GMT

My nest cam video live feed works great on my iPhone when I’m home and connected to the same wifi. But if I turn off wifi on my phone (even if I’m in the same room as the camera), it doesn’t work. Very frustrating, as one of the reasons I bought it was to keep an eye on the house when I’m not home. Any solutions?

Re: Nest cam live video not working when not on wifi

EmptyNester — Wed, 06 Jul 2022 15:17:08 GMT

Hi, the only thing that comes to mind is do you have Cellular data turn ON? (assuming you are on an iPhone).

If it is then you may have to get help from a google tech. Here is the link to start the process....

https://support.google.com/googlenest/gethelp

Re: Nest cam live video not working when not on wifi

theparlourroom — Wed, 06 Jul 2022 22:02:09 GMT

I do. Thanks for the link. I’ll contact a tech 😢

Re: Nest cam live video not working when not on wifi

theparlourroom — Wed, 06 Jul 2022 22:14:46 GMT

Turns out you can’t watch the live stream when you’re away from home unless your phone is connected to wifi or a hotspot 🙄 They don’t mention that in the advertisements…

Re: Nest cam live video not working when not on wifi

EmptyNester — Thu, 07 Jul 2022 00:00:39 GMT

Really? I do it all the time but I have always had the nest aware subscription. So you could spend $6.00/month for the 1st month and try it out I guess.

Re: Nest cam live video not working when not on wifi

theparlourroom — Thu, 07 Jul 2022 00:31:12 GMT

I have the subscription, but I can’t see it on my phone unless my phone is connected to wifi. Can you see it on your phone using data?

Re: Nest cam live video not working when not on wifi

EmptyNester — Thu, 07 Jul 2022 04:27:42 GMT

Yes, I do it quite often. Which nest camera do you have? Mine are all the previous gen 1 cams.

Honestly, I would create a new support ticket and see if you get a difference answer from a different tech person. That makes no sense.

Re: Nest cam live video not working when not on wifi

theparlourroom — Thu, 07 Jul 2022 06:52:41 GMT

I didn’t think it made sense. Good idea about asking another tech person. I have the new indoor/outdoor model. I’ll be annoyed if things have changed and you can’t watch it away from home! Thanks for your help and advice.

Re: Nest cam live video not working when not on wifi

Brad — Wed, 13 Jul 2022 18:59:37 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you @EmptyNester for all of your help!

Best regard,
Brad

Re: Nest cam live video not working when not on wifi

theparlourroom — Wed, 13 Jul 2022 21:33:20 GMT

Seems it magically fixed itself, and it’s now working without wifi. Weird! Thanks again @EmptyNester for all your help 😊

Re: Nest cam live video not working when not on wifi

Brad — Fri, 12 Aug 2022 17:43:38 GMT

Hey there,

I am glad to hear it's been resolved!

Best regards,

Brad