topic Re: Replacement wall plate adapter for wire in Cameras and Doorbells

Replacement wall plate adapter for wire

Bikerkid143 — Thu, 30 Jun 2022 00:07:37 GMT

I've recently moved and am unable to find the wall plate adapters for my cameras. How would I obtain replacements?

Re: Replacement wall plate adapter for wire

aatienza — Fri, 01 Jul 2022 06:07:57 GMT

Hey Bikerkid143,

Thanks for posting here in the Google Nest Community.

Let's check — what type of Nest camera do you have? When and where did you purchase it? Also, are you in the same country where you bought it?

Thanks,

Archie

Re: Replacement wall plate adapter for wire

aatienza — Mon, 04 Jul 2022 23:22:43 GMT

Hey Bikerkid143,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: Replacement wall plate adapter for wire

aatienza — Tue, 05 Jul 2022 23:28:06 GMT

Hey Bikerkid143,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Replacement wall plate adapter for wire

Bikerkid143 — Tue, 05 Jul 2022 23:56:11 GMT

Hi this is a Google nest camera outdoor wired. I believe I got it 3-4 years ago either from lowes or Google directly. I bought it in the United States. I had it wired with the cord inside previously and where the cord connects to the plug in adapter with the additional cord has a square spot for a wall plate adapter. I'm looking for how to either get a shorter wired plug, or conceal the extra bundle of wire.

Re: Replacement wall plate adapter for wire

aatienza — Thu, 07 Jul 2022 00:43:40 GMT

Hey Bikerkid143,

Understood. Since you're looking for a specific wire bundle, I'd suggest looking it to a third-party retail store. Also, your camera's warranty has already expired. That said, we won't be able to proceed with its replacement. You can check this link for our replacement policy: https://bit.ly/2Peomtp We know that this isn't the answer you're looking for and we hope we can make it up to you in the future.

Thanks,

Archie

Re: Replacement wall plate adapter for wire

Bikerkid143 — Thu, 07 Jul 2022 00:49:06 GMT

In looking to buy one and get an exact fit model. Google hasn't made it easy to find parts for these............ I'm not looking for your policy, just direction to the part where I can buy it. You're not making anything up to me, just even harder to find the part that I want to purchase. Ring does such a better job about allowing you to find parts....

Re: Replacement wall plate adapter for wire

aatienza — Fri, 08 Jul 2022 04:01:26 GMT

Hey Bikerkid143,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://bit.ly/3h9zod5 for any updates.

Check out this link on how to file feedback.

Thanks,

Archie

Re: Replacement wall plate adapter for wire

aatienza — Tue, 12 Jul 2022 05:18:16 GMT

Hey Bikerkid143,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks,

Archie