topic Re: Lost nest IQ outdoor camera wall plate in Cameras and Doorbells

Lost nest IQ outdoor camera wall plate

cmlong — Fri, 01 Jul 2022 18:29:09 GMT

I moved and lost the mounting plate for my Nest IQ Outdoor camera, which is >1 year old and now out of warranty. I contacted Nest support online via chat and they were unwilling to provide a replacement, even when discussing with a supervisor. I own quite a few Nest products, but now have a $400 paperweight. Can't seem to find one via eBay, Etsy, or Amazon either. Any suggestions?

Re: Lost nest IQ outdoor camera wall plate

Techno_Guide — Fri, 01 Jul 2022 18:40:02 GMT

I think i still have one, as an official Google Nest PRO i sometimes have spares after installations...

Is it this you're looking for ?
Get in touch with me if i can help you. Greetings from Belgium, Nicolas (aka "techno guide")

Re: Lost nest IQ outdoor camera wall plate

cmlong — Mon, 04 Jul 2022 06:03:20 GMT

That's the one! I'm in the US, are you able to post one from Belgium? Seems like a silly expense for something so small and basic, but better than an expensive paperweight.

Re: Lost nest IQ outdoor camera wall plate

Techno_Guide — Mon, 04 Jul 2022 09:16:42 GMT

Hi, well... if you want i can even ship from the US since i'll be going on holiday there later, it's your lucky day i guess. Please get in touch via my messenger / facebook page, we'll sort it out trough via DM: https://www.facebook.com/technoguidebe/

Re: Lost nest IQ outdoor camera wall plate

Brad — Thu, 07 Jul 2022 19:29:00 GMT

Hey there,

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support.

Best Regards,

Brad

Re: Lost nest IQ outdoor camera wall plate

cmlong — Thu, 07 Jul 2022 19:52:12 GMT

As my post noted, I already tried contacting support, which was not helpful. That's why I posted here.

Re: Lost nest IQ outdoor camera wall plate

Brad — Thu, 07 Jul 2022 19:54:16 GMT

@cmlong

Unfortunately, no one in these forums will be able to assist you with a replacement i'm afraid. Support is the only department that can assist you with your request.

Best regards,

Brad

Re: Lost nest IQ outdoor camera wall plate

Techno_Guide — Thu, 07 Jul 2022 21:44:54 GMT

It's all arranged, this user will be a happy Google Nest IQ user soon, as the replacement mounting plate will ship soon to him.

Re: Lost nest IQ outdoor camera wall plate

Brad — Fri, 08 Jul 2022 16:00:27 GMT

@Techno_Guide

And how would you know this information may I ask? The user will need to go through Support.

Best regards,

Brad

Re: Lost nest IQ outdoor camera wall plate

Techno_Guide — Fri, 08 Jul 2022 17:22:24 GMT

Hi Brad, because just from one Google fan to the other, to help eachother out, i’m sending out one of mine, i have some spares here, as a Nest PRO. That way he can use his Nest IQ again soon ☺️

Re: Lost nest IQ outdoor camera wall plate

Brad — Fri, 08 Jul 2022 17:47:34 GMT

@Techno_Guide

That is very kind of you to help a fellow community member out like that! Definitely deserves a Kudo! I wish that Google wasn't as strict about warranty replacements so we could help this user out, but that was very kind of you to work that out with them.

Best regards,

Brad

Re: Lost nest IQ outdoor camera wall plate

aatienza — Tue, 12 Jul 2022 05:16:23 GMT

Hey folks,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks,

Archie