topic Re: Google Nest Camera (Battery) Idle in Cameras and Doorbells

Google Nest Camera (Battery) Idle

MegsBowker — Mon, 11 Jul 2022 00:28:00 GMT

I bought a pack of 3 Indoor/Outdoor cameras (battery). I charged each of them up to 100%, and then mounted them around my house outside. I adjusted the settings to give me notifications for people, animals, and cars. However, each of the cameras stay in Idle mode. The only way I can see to take it out of Idle mode is to click on the "Live video" button, and they immediately go back to Idle mode as soon as I back out. I do not receive any notifications while the cameras are in Idle mode. I've made all the necessary adjustments to all the settings, but I'm still not getting any notifications. What is the point of these cameras???

Re: Google Nest Camera (Battery) Idle

MplsCustomer — Mon, 11 Jul 2022 02:44:38 GMT

@MegsBowker

Unfortunately, the new Google Nest Camera (Battery) is always in "Idle" mode when running on battery power. We have one that we bought in Sept. 2021 and have it plugged in with the optional power cable, so it is "Live" all the time. Other customers have posted in this forum indicating that, when in "Idle" mode on battery power, the camera seems slow to wake up in order to recognize and record events.

Re: Google Nest Camera (Battery) Idle

MSNV — Mon, 11 Jul 2022 04:11:11 GMT

I also face exactly the same issue, bought Net cam (battery) and its really annoying and disappointing. not sure what to do. anyone has resolution for the issue or can contact google for support?

Re: Google Nest Camera (Battery) Idle

EmptyNester — Mon, 11 Jul 2022 04:53:03 GMT

Hi Mpls, but the complaint is that he isn't getting notifications. When the camera (even on battery) sees motion and wakes up then they still get notifications, should they?

Re: Google Nest Camera (Battery) Idle

MplsCustomer — Mon, 11 Jul 2022 13:49:13 GMT

I don't know why there would be no notifications at all. I'm just another customer, with a Google Nest Camera (Battery) that is plugged in all the time, and our camera is "Live" all the time, and we get notifications.

Re: Google Nest Camera (Battery) Idle

EmptyNester — Mon, 11 Jul 2022 15:36:21 GMT

I think your best bet is to get help from an actually Google Tech. This is just a user forum and Google doesn't respond here. You can open a support ticket here:

https://support.google.com/googlenest/gethelp

Re: Google Nest Camera (Battery) Idle

MegsBowker — Mon, 11 Jul 2022 23:46:03 GMT

@EmptyNester thank you!

Re: Google Nest Camera (Battery) Idle

Brad — Fri, 15 Jul 2022 15:53:17 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you for all of your help, @EmptyNester!

Best regard,
Brad

Re: Google Nest Camera (Battery) Idle

Brad — Mon, 18 Jul 2022 16:20:28 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad