topic Re: Nest cam outdoor- battery in Cameras and Doorbells

Nest cam outdoor- battery

Fyfly — Tue, 12 Jul 2022 02:42:05 GMT

Unable to add camera to the nest app. Please advise

Re: Nest cam outdoor- battery

MplsCustomer — Tue, 12 Jul 2022 14:39:00 GMT

Unfortunately, Google Nest decided that the new cameras and doorbells released starting in the fall of 2021 would work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. We discovered this when we bought a Google Nest Camera (Battery) in Sept. 2021 and have had to use 2 apps ever since.

Google Nest's Vice President posted this rationale for this 2-app approach in Sept. 2021; there has been no update since: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Nest cam outdoor- battery

Fyfly — Thu, 14 Jul 2022 08:11:03 GMT

Thanks for your prompt reply. I ended up returning it and purchased the 1st generation wired outdoor nest cam. It works beautifully- seamlessly with nest app and the quality of the camera is far superior.

Re: Nest cam outdoor- battery

klrmac — Fri, 15 Jul 2022 02:05:07 GMT

Thats actually really disappointing. I've had it for a while now so I can't return it but since it's dropping events randomly and they are disappearing it's starting to be a concern that this was a waste of money.

Re: Nest cam outdoor- battery

Brad — Fri, 15 Jul 2022 16:08:57 GMT

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best Regards,

Brad

Re: Nest cam outdoor- battery

Brad — Mon, 18 Jul 2022 16:26:08 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Nest cam outdoor- battery

aatienza — Thu, 21 Jul 2022 23:52:41 GMT

Hey folks,

I appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie