topic Re: Connecting cameras to new Spectrum router in Cameras and Doorbells

Connecting cameras to new Spectrum router

S- — Mon, 04 Jul 2022 15:57:41 GMT

My cameras were working well until I got my new Spectrum router. I get the error message C104 .I see that others have had this problem but their solutions haven’t worked for me. My Spectrum guy said my router will do both 2.4g and 5g. I have a Nest Aware subscription and I want my cameras back up and running. Help please!

Re: Connecting cameras to new Spectrum router

EmptyNester — Mon, 04 Jul 2022 22:55:14 GMT

So the first thing is that if you give your spectrum router the EXACT same WIFI name and EXACT same password as your old router then the devices should see the new router and just connect to it. Is this what you did?

Re: Connecting cameras to new Spectrum router

aatienza — Thu, 07 Jul 2022 23:21:08 GMT

Hey S-,

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

Re: Connecting cameras to new Spectrum router

aatienza — Tue, 12 Jul 2022 01:33:45 GMT

Hey S-,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Connecting cameras to new Spectrum router

aatienza — Wed, 13 Jul 2022 21:56:14 GMT

Hey S-,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Connecting cameras to new Spectrum router

EmptyNester — Wed, 13 Jul 2022 22:08:34 GMT

Hi Aatienza, Are you a google employee?

Re: Connecting cameras to new Spectrum router

aatienza — Thu, 14 Jul 2022 01:02:25 GMT

Hey EmptyNester,

Yep — I'm part of the Google Nest community team.

Thanks,

Archie

Re: Connecting cameras to new Spectrum router

EmptyNester — Thu, 14 Jul 2022 03:11:48 GMT

That is great. Would it be possible for you to reach out to me privately as I have a few questions. I'm guessing my gmail address is visible to you?

Re: Connecting cameras to new Spectrum router

aatienza — Sat, 23 Jul 2022 00:30:17 GMT

Hey EmptyNester,

While we currently don't have a private message here in Community, you can post your questions here so I can address your questions.

Thanks,

Archie

Re: Connecting cameras to new Spectrum router

SteveT1 — Tue, 26 Jul 2022 08:03:17 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve