topic Re: Remove Nest Doorbell from Google Home in Cameras and Doorbells

Remove Nest Doorbell from Google Home

Efrain90 — Fri, 15 Jul 2022 17:54:59 GMT

Tried to do the initial setup on a nest doorbell battery. It failed, right at the end "something went wrong"

No biggie had to run so I decided I'd restart later. Now the doorbell is in my home app and I can't delete it (there is no gear in the tile) it tells me that I must use the nest app to remove, however the nest app does t have the doorbell because it was never setup. HOW DO I DELETE THE DOORBELL OFF MY HOME? it's just throwing me in circles

Re: Remove Nest Doorbell from Google Home

lesliebriar — Fri, 15 Jul 2022 18:02:57 GMT

I am having the same problem with a camera and it is so frustrating. I hate this new app they have! I am on the phone with customer service currently! ill update once they answer.

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:05:50 GMT

I wonder if there is something up with their servers, I'm encountering this 2 on 2 devices. I got one installed just fine and thought it was me. Also on the phone waiting

Re: Remove Nest Doorbell from Google Home

Efrain90 — Fri, 15 Jul 2022 18:09:20 GMT

Didn't even know there was a way to call in. Should have tried that. Update us once you have something. A lot of their devices have been on sale --> mini, hubs, doorbells, thermostats, this might have something to to with it. I went ahead and factory reset the doorbell, but now when i got to set it up in Home it says "Trouble Communicating with Google"

Re: Remove Nest Doorbell from Google Home

Efrain90 — Fri, 15 Jul 2022 18:10:23 GMT

now that i went to reconnect (after factory reset) it says "Trouble Communicating with Google", you might be on to something with the servers thing

Re: Remove Nest Doorbell from Google Home

lesliebriar — Fri, 15 Jul 2022 18:12:42 GMT

yea I have been having problems with this app since the switch. we got new wifi yesterday so I have to reconnect all the cameras and the regular nest ones reconnected with no issues but the google nest ones are so problematic. I can't get them to connect at all, then the one I reached the same problem as you just can get it to delete. only says delete video history 🙄 im still on hold

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:13:47 GMT

How do you factory reset? I only know how to remove the device which is not an option

it won't let me re-add either

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:14:14 GMT

Going on a 26 minute hold time here since I called

Re: Remove Nest Doorbell from Google Home

lesliebriar — Fri, 15 Jul 2022 18:15:35 GMT

if you have the battery ones there is a little button on the back that you hold down for a few, like 10 seconds, and it'll chime and light will turn orange. plug it in while holding the button down.

Re: Remove Nest Doorbell from Google Home

Efrain90 — Fri, 15 Jul 2022 18:19:57 GMT

yup like @lesliebriar said, there is a little button down a tiny hole you have to press and hold for ~12 seconds. FYI a thumbtack barley fits if you force it in there.

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:21:25 GMT

Mention this thread.. the resource was acting like it was new, when I mentioned this it clicked

Re: Remove Nest Doorbell from Google Home

JPickles — Fri, 15 Jul 2022 18:27:56 GMT

I'm having the same problem! Everything went fine, did all the steps, saw video, connected to my Home where 2 dozen other devices are functional, and then after all setup steps I get "something went wrong".

I've tried factory resetting 2 times now. I now have 3 door bells in my Home that I cannot delete as there is no Settings gear icon in the top right corner. All 3 door bells in my Home app can be renamed but no option to fix or remove.

Help!

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:31:26 GMT

I'm in a card reading process now

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:33:46 GMT

This is the Google issue we are all encountering, the gears option for any new device is not available due to the failure process.

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:41:33 GMT

Bumped to senior tech, they wanted to restart my router too.. When everything else is on, waiting for next level

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:43:10 GMT

One of my devices came online, wondering if they are fixing it

Re: Remove Nest Doorbell from Google Home

lesliebriar — Fri, 15 Jul 2022 18:43:23 GMT

On the phone they told me that they don't have anyone around that can help me, so he said I can either keep holding, 45 min now, or I can call back tomorrow. I did tell him I hated the google nest app. but he said that he cant help me........I am so frustrated.

Re: Remove Nest Doorbell from Google Home

Efrain90 — Fri, 15 Jul 2022 18:44:06 GMT

Welcome @JPickles .

yup it is super annoying. I even tried a workaround by creating a "fake" home and trying to move it there then delete but stated that " i had to do it in the Nest app".... nest app says i have to setup in the Google Home app lmao!

Re: Remove Nest Doorbell from Google Home

iNexxFear — Fri, 15 Jul 2022 18:44:17 GMT

The doorbellI added appeared and could get fixed, I haven't done anything with the camera yet

Re: Remove Nest Doorbell from Google Home

GlobalTraveller — Fri, 15 Jul 2022 18:47:40 GMT

We have the same problem here with my families Goggle Battey Doorbells, Issues both in UK and India, started at 21:44 Mumbai time.

very frustrating as resets fail to cure, must be a server fault!