topic Re: New Nest Outdoor (wired) - C102 connection error in Cameras and Doorbells

New Nest Outdoor (wired) - C102 connection error

Nisano — Sat, 16 Jul 2022 12:38:09 GMT

Hi - I already have several nest cameras in my network which are all working fine. I bought an additional outdoor camera (wired) a couple of years ago but never got around to adding it...I've now tried to do so, but I'm hitting an C-102 error at the stage where it's 'Looking for wireless networks'. I've troubleshooted as follows already:

- turn camera off (several minutes) and back on

- restart router

- restart nest app

- restart phone

I've also tried by plugging into a PC and attempting to add via the nest web app on Chrome - same error. There are no restrictions on my router and I already have another nest outdoor camera + nest hello + 2 x nest indoor cameras running perfectly well on the same network.

I'd really appreciate any other tips to try and get this working, thanks!

Re: New Nest Outdoor (wired) - C102 connection error

EmptyNester — Sat, 16 Jul 2022 18:04:14 GMT

Hi Nisano, Your best bet is to reach out to Google and open an official support ticket and you will be able to talk to a google tech. Be sure to have the serial number of the camera as they will require this.

You can open a ticket here:

https://support.google.com/googlenest/gethelp

Please return to this page and update to us as to how it went and what they did to resolve it.

Re: New Nest Outdoor (wired) - C102 connection error

Nisano — Sun, 17 Jul 2022 06:07:03 GMT

Thanks @EmptyNester , I'll give that a go and let you know the outcome.

Re: New Nest Outdoor (wired) - C102 connection error

Nisano — Mon, 18 Jul 2022 05:57:55 GMT

Here's the outcome for anyone else experiencing the same issue....I spend 2 hours on chat support and in the end they decided it was not fixable and have arranged a replacement under warranty which I expect to receive in 5-10 days.

Re: New Nest Outdoor (wired) - C102 connection error

EmptyNester — Mon, 18 Jul 2022 15:22:53 GMT

WOW,,, okay then. Please return here and let us know if the new one works. I still have a feeling like it is a problem with their back end system but hey, what do I know.

Re: New Nest Outdoor (wired) - C102 connection error

SteveT1 — Mon, 25 Jul 2022 09:57:08 GMT

Hi folks,

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

Re: New Nest Outdoor (wired) - C102 connection error

Nisano — Mon, 25 Jul 2022 17:21:10 GMT

Hi - final resolution was the replacement camera unit which I received on Friday and connected to my network straight away..

Re: New Nest Outdoor (wired) - C102 connection error

EmptyNester — Mon, 25 Jul 2022 22:57:16 GMT

Great, thanks for the update. This was a difficult to diagnose problem as it is so hard to believe that something fails out of the box. Glad it got resolved.

Re: New Nest Outdoor (wired) - C102 connection error

Jeran — Tue, 26 Jul 2022 19:16:27 GMT

Hey there Nisano,

I'm glad to hear that your replacement camera is working properly! We'll leave the thread open for a few more days in case you had any more questions or concerns.

Thank you for helping out on this, EmptyNester and Steve!

Best regards,

Jeran

Re: New Nest Outdoor (wired) - C102 connection error

Jeran — Fri, 29 Jul 2022 20:36:19 GMT

Hey everyone,

Did anyone have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran