topic Nest Cam and Doorbell showing offline in one Home app and online in another in Cameras and Doorbells

Nest Cam and Doorbell showing offline in one Home app and online in another

KWaldron — Sun, 17 Jul 2022 16:56:51 GMT

Installed a new Nest Camera (Battery) and the new Nest doorbell (Battery). Everything works great on my iPhone 10 Home app, but all the devices show up as offline on my mom’s iPhone Home app.

Yes, she is a member of the same home. I did nothing on her phone, just set it up on mine. Later I looked at her Home App and the cameras were present, but show offline.

Help?

Re: Nest Cam and Doorbell showing offline in one Home app and online in another

EmptyNester — Sun, 17 Jul 2022 19:30:02 GMT

Hello, I'm an end user like you. I can only think of suggesting a full power down of her phone for about a minute and then powering it back up.

As a trouble shooting step can try it on another phone to see if that works?

Since this is a user forum you will not hear from Goggle. But the next thing I would suggest is talking to a Google Nest Tech. If they can't solve it be sure to ask to go to the next higher level tech support. You can talk to them by first opening a support tick. Here is the link:

https://support.google.com/googlenest/gethelp

Good luck and if you solve it please return here and let us know how it got fixed.

Re: Nest Cam and Doorbell showing offline in one Home app and online in another

KWaldron — Sun, 17 Jul 2022 19:36:29 GMT

Thank so much for your post. Yes we tried another phone and it has the same issue.

maybe I’m not “inviting” the user correctly? But I show them in my home network?

I did see one other post online that was the exact same issue that I was having… However once the Google techs got involved there was no other responses from the user. So the case was closed and no resolution was given.

I’ll try Google support.

Re: Nest Cam and Doorbell showing offline in one Home app and online in another

SteveT1 — Mon, 01 Aug 2022 08:58:07 GMT

Hi folks,

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

Re: Nest Cam and Doorbell showing offline in one Home app and online in another

aatienza — Wed, 17 Aug 2022 23:38:08 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest Cam and Doorbell showing offline in one Home app and online in another

aatienza — Fri, 19 Aug 2022 00:41:59 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie