topic Re-install fails in Cameras and Doorbells

Re-install fails

RaymondRiver — Sun, 17 Jul 2022 22:39:28 GMT

Initial install installation and setup of wired nest cam with floodlights went seamlessly. I recently disabled the camera. Upon trying to set it up again, I get a “Something Went Wrong” result every time.

I no longer have the QR code but do have the 6 digit code.

Any suggestions?

Thank you.

Re: Re-install fails

ctcomsa — Sun, 17 Jul 2022 23:07:04 GMT

have you tried restarting your phone summertime's it that simple ; it depends on how you disabled it. if your on a different wifi system,

Re: Re-install fails

RaymondRiver — Mon, 18 Jul 2022 03:16:46 GMT

Thank you ctcomsa. I'll try restarting my ipad and see if it works.

Re: Re-install fails

RaymondRiver — Mon, 18 Jul 2022 17:14:02 GMT

Turned off iPad, restarted it, chose 2.4g network, would not set up.

Turned off iPad, restarted it, chose 5g network, would not set up.

any additional suggestions?

Brad

Re: Re-install fails

RaymondRiver — Mon, 18 Jul 2022 20:09:07 GMT

Camera/floodlight issue solved. Because I no longer had the QR code in front of me I can ask the camera for its six digit set up number. When I did that, and used that code, I constantly received an error message. Possibly, because this app is connected to my home doorbell, too, it was giving me that device’s set up code number. I disconnected the camera itself from its power supply and underneath the plug was the set up code. A different set of numbers. When I used that everything set up quite easily. Back in business!

Re: Re-install fails

aatienza — Mon, 25 Jul 2022 23:54:21 GMT

Hey folks,

I'm glad to hear that everything is back up now! Let us know if you have any other questions.

Thanks,

Archie

Re: Re-install fails

aatienza — Fri, 29 Jul 2022 03:13:06 GMT

Hey folks,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie