topic Re: Nest Cam Battery Outdoor "offline," loses streaming connection, still records events in Cameras and Doorbells

Nest Cam Battery Outdoor "offline," loses streaming connection, still records events

sparsonsusc — Thu, 07 Jul 2022 21:21:07 GMT

Two Nest Cam Battery Outdoor cameras constantly go "offline" yet still record individual events. There is no ability to stream live video and getting them back online requires a complete uninstall/reinstall of all cameras on my network, which works for about 3-5 days. I have a Google Wifi (gen1) mesh system with plenty of bandwidth and a satellite within 10 feet of the camera. Tech support doesn't offer any suggestions outside of resetting modem, router and uninstall/reinstall.

Re: Nest Cam Battery Outdoor "offline," loses streaming connection, still records events

aatienza — Thu, 14 Jul 2022 03:07:08 GMT

Hey sparsonsusc,

I’m sorry for the trouble this has caused you, let me help you out. When did it start happening? Did you make any changes to your Wi-Fi network? Also, what's the status light of your Nest camera? Keep us posted.

Thanks,

Archie

Re: Nest Cam Battery Outdoor "offline," loses streaming connection, still records events

aatienza — Tue, 19 Jul 2022 00:09:36 GMT

Hey sparsonsusc,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest Cam Battery Outdoor "offline," loses streaming connection, still records events

aatienza — Wed, 20 Jul 2022 01:18:13 GMT

Hey sparsonsusc,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie