topic Re: Doorbell offline in Cameras and Doorbells

Doorbell offline

Bingbing — Fri, 15 Jul 2022 02:27:49 GMT

Setup new doorbell 3 days ago and worked fine. It went offline today and I can’t get it to work. Wireless is working fine. Doorbell is close to router. No internet issues. I tried to restart the doorbell and nothing changed. I restarted the router with no change.
what else do I do?

Re: Doorbell offline

aatienza — Wed, 20 Jul 2022 01:51:42 GMT

Hey Bingbing,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Are you getting any error messages? Do you have other Nest devices in the house? Also, what's the status light of your camera?

Thanks,

Archie

Re: Doorbell offline

aatienza — Sat, 23 Jul 2022 02:42:22 GMT

Hey Bingbing,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Doorbell offline

SteveT1 — Mon, 25 Jul 2022 10:47:47 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve