topic Re: NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE in Cameras and Doorbells

NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

virtual-alan — Sat, 16 Jul 2022 12:24:31 GMT

NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

I just bought one and set it all up but no notifications.

A call back from GOOGLE and transpires

"NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE"

Not great and didnt see anywhere in the blurb that this is the case before I bought it.

So do I return it and buy another door-bell? or pay a subscription service?

Not great GOOGLE!!!!

Re: NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

David_K — Sat, 16 Jul 2022 13:20:48 GMT

That's not correct. You do not need a Nest Aware subscription to receive most of the push notification types.

See the "Nest Cam (wired), Nest Cam (battery), Nest Cam with floodlight" section of this help article:
https://support.google.com/googlenest/answer/9233159#zippy=%2Cnest-doorbell-battery

To set up notifications, see the "Set up and manage camera alerts" section of this help article:
https://support.google.com/googlenest/answer/9210305

Re: NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

SteveT1 — Tue, 19 Jul 2022 05:24:08 GMT

Hi folks,

I appreciate the help @David_K. Checking in to see if you have further concerns about your Nest Cam (battery)? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

Re: NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

SteveT1 — Thu, 21 Jul 2022 01:10:17 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

virtual-alan — Thu, 21 Jul 2022 07:11:03 GMT

Hello as yet I have not had any push notifications from the camera

What do you recommend? delete from home and start again?

Re: NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

SteveT1 — Sun, 24 Jul 2022 04:20:49 GMT

Hi there,

Thanks for the reply. I would recommend to test on a different device to isolate. You can also check your phone settings and try to uninstall/reinstall the Google Home app.

Regards,

Steve

Re: NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

SteveT1 — Wed, 27 Jul 2022 10:30:32 GMT

Hi folks,

It's me again. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

Re: NEST BATTERY CAMERA NO PUSH NOTIFICATIONS UNLESS YOU HAVE A SUBSCRIPTION SERVICE

SteveT1 — Thu, 28 Jul 2022 11:23:37 GMT

Hi there,

Regards,
Steve