topic Re: Full event history only shows i icon instead of clip in Cameras and Doorbells

Full event history only shows i icon instead of clip

Dayeoner — Sun, 10 Jul 2022 19:43:17 GMT

When I look at the full history in the home app, it only shows an i icon but on my husband's phone it shows the thumbnail pic of the clip

Re: Full event history only shows i icon instead of clip

EmptyNester — Mon, 11 Jul 2022 01:34:39 GMT

Hi Dayeoner, I'm an end user like you. The first thing that comes to mind is one of you is on an older version of the app. Go to the App Store and search on GOOGLE HOME. Once you find it look to see if is says "OPEN" or if it says "UPDATE". If is say OPEN then you are on the newest version. If it say UPDATE then you should do the update and see if it make it works.

Please report back and let me know what happens. Also, are you on iPhone or Android?

Re: Full event history only shows i icon instead of clip

aatienza — Mon, 18 Jul 2022 22:35:23 GMT

Hey Dayeoner,

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

Re: Full event history only shows i icon instead of clip

aatienza — Thu, 21 Jul 2022 23:57:01 GMT

Hey Dayeoner,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Full event history only shows i icon instead of clip

aatienza — Sat, 23 Jul 2022 00:03:03 GMT

Hey Dayeoner,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie