topic Re: Camera video live is unavailable in Cameras and Doorbells

Camera video live is unavailable

DonnaM — Sat, 23 Jul 2022 19:32:29 GMT

I hard wired the nest and the camera is not showing live video. It will recognize movement and show in history. I even get notification for the most part. How do I fix this problem. I have done many attempts. I bought a WiFi extender, reset the router and double checked all settings over and over. What to do?

Re: Camera video live is unavailable

MplsCustomer — Sat, 23 Jul 2022 20:51:07 GMT

@DonnaM

Is the Nest camera you hard-wired the Google Nest Camera (Battery)? We've had that camera since Sept. 2021 plugged in all the time with the optional power cable and it always shows as "Live" in the Google Home app. Do you have good Wi-Fi signal strength at the camera's location? You could use the free iOS AirPort Utility app to check your Wi-Fi signal strength near the camera.

Re: Camera video live is unavailable

DonnaM — Sat, 23 Jul 2022 21:40:34 GMT

It is the nest cam with floodlight. Hard wired to breaker. Good signal as I bought extender and that is placed right beside camera. Not getting live feed on either network. When I set up camera it shows the camera view. But when I’m on live feed it is unavailable. I just spent over an hour with google support on phone. Did a reboot and tried on both networks and still same problem. Frustrated. May have to return item.

Re: Camera video live is unavailable

MplsCustomer — Sun, 24 Jul 2022 00:42:29 GMT

@DonnaM

It seems like other customers in this forum report issues with the floodlight camera, including some with issues like yours.

Re: Camera video live is unavailable

aatienza — Thu, 28 Jul 2022 02:42:55 GMT

Hey DonnaM,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us the case ID from your interaction with our support team so I can take a closer look?

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Camera video live is unavailable

aatienza — Mon, 01 Aug 2022 23:13:27 GMT

Hey DonnaM,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Camera video live is unavailable

DonnaM — Tue, 02 Aug 2022 00:05:58 GMT

0-7793000033192 is the case number. No luck with the live video. I tried a hot spot as well on a second device.

Re: Camera video live is unavailable

aatienza — Tue, 02 Aug 2022 05:30:45 GMT

Hey DonnaM,

Thanks for the information. We've checked the case you've provided and one of our team is handling it. I made a follow up on it — make sure to keep your lines open or check your email from time to time.

Thanks,

Archie

Re: Camera video live is unavailable

aatienza — Fri, 05 Aug 2022 06:52:52 GMT

Hey DonnaM,

It's us again. I've checked your case and found out that it has been resolved. Let us know if there's anything else as I'll be locking the thread after 24 hours.

Thanks,

Archie