topic Re: older dropcam wont start. I had it turned off in the (windows) app and when I went to turn it... in Cameras and Doorbells

older dropcam wont start. I had it turned off in the (windows) app and when I went to turn it on it

jvfurst — Sat, 02 Jul 2022 21:16:50 GMT

older dropcam wont start. I had it turned off in the (windows) app and when I went to turn it on it was missing. Plug was out of the wall so plugged it back in and now I have to 'reinstall'. plugging USB into win computer brings up nothing - no nest home icon.

Re: older dropcam wont start. I had it turned off in the (windows) app and when I went to turn it...

SteveT1 — Sat, 16 Jul 2022 23:47:28 GMT

Hi there,

I'm sorry to hear about that. Let's get this sorted out. What is the color of the LED lights during the install? Also, have you removed the camera from the Nest app before installing?

Regards,

Steve

Re: older dropcam wont start. I had it turned off in the (windows) app and when I went to turn it...

SteveT1 — Wed, 20 Jul 2022 01:24:03 GMT

Hi there,

Checking back in should you still need our help here. Let us know by providing the requested information above.

Thanks,
Steve

Re: older dropcam wont start. I had it turned off in the (windows) app and when I went to turn it...

SteveT1 — Sun, 24 Jul 2022 04:21:44 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve