topic Re: Nest doorbell keeps going offline. in Cameras and Doorbells

Nest doorbell keeps going offline.

Chris14 — Sun, 17 Jul 2022 14:19:58 GMT

My doorbell keeps going offline. I then go through the process of resetting the doorbell / switching off the power. It will come back for 5 mins and then go offline again. Does anyone have any thoughts on what to do here?

thanks!

Re: Nest doorbell keeps going offline.

Ashepherdson — Mon, 18 Jul 2022 00:22:46 GMT

Check the signal, good money that it's on the fritz. You may need to move the router / wifi point a bit closer, change wireless channels, etc. Mine did that with my last wifi system, when I switch to a nest wifi system with the points, it stayed solid.

Re: Nest doorbell keeps going offline.

SteveT1 — Sun, 24 Jul 2022 04:36:15 GMT

Hi folks,

I appreciate the help @Asheperdson. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

Re: Nest doorbell keeps going offline.

Chris14 — Sun, 24 Jul 2022 06:57:40 GMT

Hi - unfortunately we’re still having issues.

I checked the power source and reset, after which it worked temporarily with some in and out of online /offline but now it’s offline.

I tried changing the channel of Wi-Fi only to end up impacting the signal received so went back to previous settings.

It has been on the blink really since we got new Wi-Fi.

Re: Nest doorbell keeps going offline.

Ashepherdson — Sun, 24 Jul 2022 13:32:03 GMT

Like I said before, it sounds like a signal issue. Can you try either moving you wifi router closer to the unit, or perhaps a wifi extender might be a good option.

Re: Nest doorbell keeps going offline.

Brad — Wed, 27 Jul 2022 16:01:06 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad