topic Re: NEST Doorbell Peeling in Cameras and Doorbells

NEST Doorbell Peeling

loki238 — Tue, 19 Jul 2022 23:39:48 GMT

Hi,

My home utilizes a full suite of NEST/Google Camera's and doorbells but I have an issue with the doorbell. It works well but it is now falling apart with the outside layer peeling away pretty bad. How can I get this repaired or replaced? See below pic:

Thanks,

Kimball

Re: NEST Doorbell Peeling

MplsCustomer — Wed, 20 Jul 2022 01:12:12 GMT

@loki238

With your post, there are now 309 threads about "peeling" Google Nest Hello Doorbells in this forum and 45 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--21 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both problems are clearly known defects. Yet in spite of all these reports Google Nest usually says they "cannot" replace them if they are more than one year old because the warranty is good for only one year.

You could try contacting Google Nest Support at https://support.google.com/googlenest/gethelp?hl=en to see if they say anything different in your case.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

Re: NEST Doorbell Peeling

aatienza — Thu, 21 Jul 2022 05:14:36 GMT

Hey loki238,

I appreciate the help, MplsCustomer. I'm dropping by to ensure that everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

Re: NEST Doorbell Peeling

SteveT1 — Mon, 25 Jul 2022 09:59:38 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve