topic Nest wired doorbell in Cameras and Doorbells

Nest wired doorbell

Jolander46 — Thu, 28 Jul 2022 20:14:15 GMT

Help when someone rings the doorbell I get a notification on my phone but my husband doesn’t even though he’s in the google home as a manager. All settings are the same as mine only thing different is in the nest settings says his phone location off, how we change it tried all sorts? Tia

Re: Nest wired doorbell

janthadeus — Wed, 03 Aug 2022 00:34:40 GMT

Hi Jolander46,

Thanks for reaching out! Let's get this sorted — a few questions:

Have you tried to check if his Nest app phone location is turned on and notifications are on?
Is his Nest app's permission to receive notification on?
Does he have the latest version of the Nest app?

Give these steps a try:

Turn off all notification settings in the Home app or Nest app and double check if the Web app has the same settings.
Sign out of the Nest account on all devices it's signed into, including computers.
- iOS
  1. Delete the app.
  2. Restart the phone.
  3. Reinstall app.
- Android
  1. Clear the app's cache.
  2. Restart the phone.
  3. Reinstall app.

Make sure to check these settings after re-installing the app.

Background app refresh is on.
Do Not Disturb is off.
The app and phone OS are up-to-date.

3. Sign in and turn all notification settings back on. If needed, double check if the Nest web app has the same settings.

Let me know how it goes.

Thanks,

Re: Nest wired doorbell

aatienza — Mon, 08 Aug 2022 23:49:28 GMT

Hey Jolander46,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Nest wired doorbell

aatienza — Mon, 08 Aug 2022 23:49:47 GMT

Hey Jolander46,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie