topic Extending the wire in Cameras and Doorbells

Extending the wire

DAIOS — Sat, 30 Jul 2022 02:59:49 GMT

I am professional security installer and my company is beginning to use the nest camera battery in a plugged in configuration. My issue is with the USB cord, I typically will cut the wire of the supplied power supply splice it onto 22-4 in the middle to run my wire. When I cut this wire I found 2 things, first there were 2 red wires making matching up the wires at the other end impossible and second the camera didn't power on after splicing. So how am I supposed to run this wire? Are people really drilling out a hole big enough to fit a USB end through it???

Re: Extending the wire

aatienza — Thu, 04 Aug 2022 03:17:33 GMT

Hey DAIOS,

Thanks for posting here in the Google Nest Community.

We do not recommend splicing the power cable because it will void the warranty of the device. Also, it might affect its power.

Thanks,

Archie

Re: Extending the wire

aatienza — Mon, 08 Aug 2022 23:45:11 GMT

Hey DAIOS,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Extending the wire

DAIOS — Tue, 09 Aug 2022 11:20:59 GMT

At this point I believe we won't be using this product due to the poor design of the power connection and lack of any options to extend the wire. My boss has stopped selling any of these until we have a better option for wiring them. With no way to hide or extend the wire this is clearly not a viable commercial product that Google is trying to push on ADT dealers

Re: Extending the wire

Brad — Tue, 09 Aug 2022 15:24:14 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad

Re: Extending the wire

Brad — Fri, 12 Aug 2022 15:38:21 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Extending the wire

Brad — Mon, 15 Aug 2022 16:02:39 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad