topic Re: Nest Doorbell Lens in Cameras and Doorbells

Nest Doorbell Lens

Rynsewind — Thu, 21 Jul 2022 16:39:37 GMT

Hi had my nest doorbells (battery) about a week, I've noticed recently on one camera that there is a smudge on the picture and it seems the lens cracked or broken. Is it possible to get a replacement lens.?

Re: Nest Doorbell Lens

JillG — Thu, 21 Jul 2022 18:43:35 GMT

Hi @Rynsewind,

You'd need to return the whole unit if there is a defect or crack. No way to just get the lens.

Re: Nest Doorbell Lens

Rynsewind — Mon, 25 Jul 2022 17:26:19 GMT

Hi, How do I do this can't find the option in the help?

Re: Nest Doorbell Lens

JillG — Mon, 25 Jul 2022 17:57:39 GMT

Hi,

You will need to contact support for a return authorization. Support options depend on location but this form should be able to direct you: Contact Us - Google Nest Help

Re: Nest Doorbell Lens

Brad — Fri, 29 Jul 2022 16:46:51 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Were you able to contact support, @Rynsewind?

Best regard,
Brad

Re: Nest Doorbell Lens

Jeran — Mon, 01 Aug 2022 19:50:44 GMT

Hey Rynsewind,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Also, thank you for your help on this, Jill!

Just checking up,
Jeran

Re: Nest Doorbell Lens

Rynsewind — Tue, 02 Aug 2022 16:56:28 GMT

Support contacted and replacement obtained. Thanks for the help