topic Re: Google Nest doorbell not recording events in Cameras and Doorbells

Google Nest doorbell not recording events

Ria1 — Sat, 23 Jul 2022 04:59:15 GMT

Hi all,

My doorbell isn’t retaining the recording of events. My understanding is that with out a subscription we get 3 hrs in total of recording but mine only seems to retain an event for a short time then it just disappears. I know someone was at my door this morning but when I click on History it says ‘no recorded events’. Can anyone suggest a solution for this please? I’ve just bought a Nest Cam and don’t want to find the same issue as it sort of defeats the purpose!

with thanks.

Re: Google Nest doorbell not recording events

MplsCustomer — Sat, 23 Jul 2022 17:28:26 GMT

@Ria1

A lot of customers seem to have been misled by the promise of "up to 3 hours of event video history" on the new cameras and doorbells. What you actually get without a subscription is this: "photo snapshots of detected activity up to 3 hours in the past." So, if nothing happened in the last 3 hours, you get nothing. If there was just one 30-second event, that's all you get. See the fine print here: https://support.google.com/googlenest/answer/9681538?hl=en

Re: Google Nest doorbell not recording events

Ria1 — Sun, 24 Jul 2022 00:37:56 GMT

Thank you for alerting me to this. It’s deceptive because even the salesman who sold me the Nest Cam told me it was 3hrs in total - not 3 hrs in the past!

Re: Google Nest doorbell not recording events

MplsCustomer — Sun, 24 Jul 2022 01:02:11 GMT

@Ria1

There are several postings in this forum about these 3 hours. The Google Store says "You get 3 hours of free event video history," but then there's a footnote saying "Up to 3 hours recording" with a link to the same Google Nest Help link I provided above. A customer has to to burrow down into that page to find out the actual performance.

Here are a few other posts from other customers on the 3 hour limit:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Each-of-my-events-is-deleted-after-3-hours/m-p/28611

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/3-quot-free-hours-quot-of-video-history-on-the-2nd-generation/m-p/130535

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/event-video-history/m-p/67503

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Does-three-hours-on-the-battery-camera-mean-3-hours-of-content/m-p/5283

Re: Google Nest doorbell not recording events

Ria1 — Sun, 24 Jul 2022 01:44:54 GMT

Disappointing! You really have to burrow down to see this - as you say. Thanks for your clarification of this.

Re: Google Nest doorbell not recording events

aatienza — Thu, 28 Jul 2022 02:51:01 GMT

Hey Ria1,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,
Archie

Re: Google Nest doorbell not recording events

Ria1 — Thu, 28 Jul 2022 20:55:39 GMT

Hi Archie,

Yes my question was answered- even the salesman told me that it was 3hrs in total so it really is deceptive. I’m now wondering if it’s worth installing the camera or whether I should return it. If I subscribe can I keep the footage for longer than 3 hrs?

thanks

Re: Google Nest doorbell not recording events

Brad — Thu, 28 Jul 2022 22:20:58 GMT

@Ria1

I am glad to hear that your question was answered! It is up to 3 hours total, and depending on which Nest Aware plan you have will depend on how long the footage is saved. Which Nest Aware plan do you have?

Best regards,

Brad

Re: Google Nest doorbell not recording events

Ria1 — Fri, 29 Jul 2022 11:19:10 GMT

Hi Brad, I don’t subscribe to a plan at the moment but probably would need to do so with the camera if I keep it, as 3 hrs is pretty useless

Regards

Maria

Re: Google Nest doorbell not recording events

Brad — Fri, 29 Jul 2022 17:08:23 GMT

@Ria1

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Best Regards,

Brad

Re: Google Nest doorbell not recording events

Jeran — Mon, 01 Aug 2022 20:10:42 GMT

Hey there Ria1,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Google Nest doorbell not recording events

Brad — Tue, 02 Aug 2022 21:07:18 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad