topic Re: Google Nest doorbell peeling and peeling film cuts you when you ring doorbell in Cameras and Doorbells

Google Nest doorbell peeling and peeling film cuts you when you ring doorbell

kflan1006 — Wed, 03 Aug 2022 14:53:11 GMT

I also have a Nest Hello doorbell that is peeling and I have barely had over a year. The peeling film around the doorbell is dried and sharp enough to cut visitors when they ring the doorbell.

I have lots of money invested in google security products in my home (as others do) and I was shocked at the lack of durability of this doorbell. Why doesn't it hold up when it is meant to be outside?

I find it very unfair to have to purchase a new one since this product is so terrible. I was going to purchase more google products but considering switching companies now.

Re: Google Nest doorbell peeling and peeling film cuts you when you ring doorbell

MplsCustomer — Wed, 03 Aug 2022 15:55:38 GMT

@kflan1006

If you search for "peeling" under "Cameras and Doorbells", there are now 318 threads, and 46 for "delaminating." One of our Google Nest Hello Doorbells, 22 months old, is peeling. We resorted to a silicone cover. And the internal batteries on that Nest Hello and another have failed, so they no longer ring the internal chime.

Re: Google Nest doorbell peeling and peeling film cuts you when you ring doorbell

kflan1006 — Wed, 03 Aug 2022 16:04:39 GMT

So the solution was to spend money to repair Google's defective product? or switch products?

Re: Google Nest doorbell peeling and peeling film cuts you when you ring doorbell

MplsCustomer — Wed, 03 Aug 2022 16:12:57 GMT

@kflan1006

Yeah, our solution was to spend $12 to cover up peeling on our Nest Hello and rely on announcements on our Nest Hubs instead of the internal chime, rather than incurring the hassle and expense of switching to a different product line.

Re: Google Nest doorbell peeling and peeling film cuts you when you ring doorbell

Brad — Tue, 09 Aug 2022 16:39:56 GMT

Hey there,

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support.

Best Regards,

Brad

Re: Google Nest doorbell peeling and peeling film cuts you when you ring doorbell

Brad — Fri, 12 Aug 2022 16:43:03 GMT

Hi there,

Just checking in to see if you have reached out to Support about this inquiry. Please let me know!

Best regard,
Brad

Re: Google Nest doorbell peeling and peeling film cuts you when you ring doorbell

Brad — Mon, 15 Aug 2022 16:45:40 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad