topic Re: Live video not working in Cameras and Doorbells

Live video not working

Andrea2112 — Wed, 27 Jul 2022 09:10:12 GMT

Cam is not showing live video and all records are cut. I'm not happy with this product!

Re: Live video not working

Joshalaniz — Wed, 27 Jul 2022 13:47:59 GMT

Ours is showing live feed, but all history is cleared and “auto clear” option is off. Not sure why it’s happening.

Re: Live video not working

Brad — Wed, 03 Aug 2022 16:19:33 GMT

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

Re: Live video not working

aatienza — Tue, 09 Aug 2022 00:04:53 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Live video not working

aatienza — Thu, 11 Aug 2022 00:37:00 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie