topic Re: MAC Address for Google Nest Cam (battery) in Cameras and Doorbells

MAC Address for Google Nest Cam (battery)

odgreen1 — Sun, 31 Jul 2022 23:40:31 GMT

Where can I find the MAC address for my Google Nest Cam (battery)?

Since I cannot set this camera up in the Nest app, only in the Goggle Home app, the technical info provided by the Google Home app only gives me Device ID, Serial No, and IP.

The Device ID nor the serial number translate to a MAC address.

Re: MAC Address for Google Nest Cam (battery)

Brad — Thu, 04 Aug 2022 17:05:16 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. I found the perfect article for you! You can find it here, and it should go over all of those processes.

Best Regards,
Brad

Re: MAC Address for Google Nest Cam (battery)

MplsCustomer — Thu, 04 Aug 2022 18:28:14 GMT

@Brad

The "Find your Nest product's MAC address" page to which you linked incorrectly says "The MAC address should be listed under 'Technical information'" under "Device information" under "Settings" in the Google Home app. That is NOT true for our Google Nest Camera (Battery); I just checked.

The instructions are true for cameras accessible from the Google Nest app, but this customer is seeking the MAC address for their Google Nest Camera (Battery), and they previously pointed out the MAC address is NOT listed under "Technical information".

Re: MAC Address for Google Nest Cam (battery)

Brad — Thu, 04 Aug 2022 18:32:44 GMT

I don't know what you mean but it was linked incorrectly. The link works just fine. Thanks for sharing with everyone here.

Best regards,

Brad

Re: MAC Address for Google Nest Cam (battery)

MplsCustomer — Thu, 04 Aug 2022 18:38:11 GMT

@Brad

Please re-read my post. I did NOT say the link was broken. I said that the page to which you linked (the "Find your Nest product's MAC address" page) INCORRECTLY states that "The MAC address should be listed under 'Technical information'" under "Device information" under "Settings" in the Google Home app. That is NOT true for our Google Nest Camera (Battery); I just checked; no MAC address is listed there. We can find our camera's MAC address via our ISP's modem, but there seems to be no way in the Google Home app--or in the camera's packaging--to obtain the MAC address for the Google Nest Camera (Battery).

Re: MAC Address for Google Nest Cam (battery)

Brad — Thu, 04 Aug 2022 18:43:51 GMT

@MplsCustomer

Please feel free to leave feedback on the article then you found an error.

Best regards,

Brad

Re: MAC Address for Google Nest Cam (battery)

MplsCustomer — Thu, 04 Aug 2022 19:00:13 GMT

@Brad

I have left feedback on the article that it is incorrect.

Are you able to answer this customer's question about how to obtain the MAC address for a Google Nest Camera (Battery)?

Re: MAC Address for Google Nest Cam (battery)

Brad — Fri, 05 Aug 2022 15:30:40 GMT

Hey folks,

If you know how to help this user, you are more than welcome too @MplsCustomer. I personally know nothing about MAC addresses. It's not my expertise. I would suggest that the user reaches out to Support for further assistance.

Best regards,

Brad

Re: MAC Address for Google Nest Cam (battery)

Brad — Mon, 08 Aug 2022 16:16:12 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: MAC Address for Google Nest Cam (battery)

MplsCustomer — Mon, 08 Aug 2022 16:25:31 GMT

Judging from the responses from Google Nest in this thread, it seems that the Google Home app simply cannot provide the MAC address for a Google Nest Camera (Battery) and there apparently is no other way for Google to provide it.

Contrary to what Google Nest Help's "Find your Nest product's MAC address" page (https://support.google.com/googlenest/answer/9219252?hl=en&authuser=1) says, the MAC address is NOT listed under Settings | Technical Information for the device in the Google Home app.

Re: MAC Address for Google Nest Cam (battery)

Brad — Mon, 08 Aug 2022 16:55:11 GMT

Hi there,

Thank you, @MplsCustomer for that information. Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad