topic Re: Camera connection in Cameras and Doorbells

Camera connection

espackfan — Thu, 28 Jul 2022 21:48:00 GMT

I have 3 cameras, a doorbell and thermostat all hooked up to my house. I lost power a couple weeks ago and everything reconnected except one camera when the power came back on. I removed the camera from my account and tried scanning the QR code to reinstall. Did this 4-5 times and nothing. I have another camera 6” away from the bad camera and that one works fine. I’ve tried a number of things to reconnect wit no luck. Any suggestions?

Re: Camera connection

janthadeus — Wed, 03 Aug 2022 00:45:32 GMT

Hi espackfan,

I'm sorry to know that one of your Nest Cameras stopped working after your power went out. Thanks for trying.

A few questions:

May I know what type of camera you're referring to?
What's the status light of your camera in question?
Have you tried plugging it into another wall outlet?
Have you checked another power cord?
Does the USB cable fit snugly into the port on the adapter?
Does it feel loose or fall out?

Looking forward to your response.

Thanks,

Re: Camera connection

aatienza — Sat, 06 Aug 2022 00:55:42 GMT

Hey espackfan,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Camera connection

aatienza — Mon, 08 Aug 2022 23:48:47 GMT

Hey espackfan,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie