topic HQ Outdoor camera stopped working. in Cameras and Doorbells

HQ Outdoor camera stopped working.

Nestowener300 — Sun, 03 Oct 2021 20:53:04 GMT

I read a few strings but I didn’t find a next step after an unsuccessful factory reset. I transferred the camera to another camera power source and tried the factory reset again. Nothing. No lights at all.

Is there a viable next step?

I hate to toss a $300 camera without trying to fix it first.

Please advise.

Re: HQ Outdoor camera stopped working.

Brad — Fri, 15 Oct 2021 17:49:18 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

- Do you still need help with this issue?

- What troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: HQ Outdoor camera stopped working.

Nestowener300 — Fri, 15 Oct 2021 21:00:13 GMT

Brad,

I tried other usb-c power sources. The issue seems to be that the camera is not getting any power. I just need to have it evaluated and don’t know where to turn. For an expensive camera like the outdoor smart camera, I would think it can be evaluated for repair or replacement.

Thank you for your help,

T. Schoenfield