topic Re: Reconnect after power outage in Cameras and Doorbells

Reconnect after power outage

joefrye6 — Sun, 31 Jul 2022 18:58:17 GMT

I have a first generation old Dropcam that I use indoors that reconnects without issue after every power outage. However, my expensive outdoor Nest Cams fail to reconnect EVERY time. I had a power outage while on vacation and went nearly two weeks with no outdoor camera coverage other than my Nest doorbell.

EVERY time I have to unplug and replug difficult to reach cameras multiple times, and have had to rescan and set up one from scratch.

I know this is an issue because while researching the problem, I found multiple threads making the same complaint. So far, the only solution to these complaints I can find is for the thread to be locked to stop the complaining.

Have I got that about right?

Re: Reconnect after power outage

Brad — Thu, 04 Aug 2022 16:32:02 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out.

The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Reconnect after power outage

aatienza — Mon, 08 Aug 2022 23:32:43 GMT

Hey joefrye6,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Reconnect after power outage

joefrye6 — Tue, 09 Aug 2022 01:13:27 GMT

I was able to get my cameras restarted simply by unplugging and reconnecting to power. It's just frustrating that I have to do this almost every time there is a power outage. I would like to see an update to camera software that allows the camera to "retry" connecting to wifi after a failed attempt, instead of giving up. After a power outage is resolved, lots of things are trying to reconnect to wifi at once.

Re: Reconnect after power outage

aatienza — Tue, 09 Aug 2022 05:27:59 GMT

Hey joefrye6,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Thanks,

Archie