topic Re: Does removing device from home to change wifi cancel subscription in Cameras and Doorbells

Does removing device from home to change wifi cancel subscription

THEJEFFBIGUY — Sun, 07 Aug 2022 09:17:56 GMT

Hi,

I need to reset my doorbell as I've changed my wifi, and I have the nest aware subscription. Will resetting it affect this?

Thanks so much

Re: Does removing device from home to change wifi cancel subscription

MplsCustomer — Sun, 07 Aug 2022 13:03:03 GMT

@THEJEFFBIGUY

Resetting your doorbell will delete the doorbell's video history but will not affect your Nest Aware subscription. Note however, that if you set the network name (SSID) and password on your new Wi-Fi rouoter/modem to the same values used on your old router/modem, you won't have to make any changes to your doorbell (https://support.google.com/googlenest/answer/9223711?hl=en). That's what we did when we got a new router/modem awhile ago.

Re: Does removing device from home to change wifi cancel subscription

janthadeus — Tue, 09 Aug 2022 03:17:45 GMT

Hi folks,

Thanks for your help, MplsCustomer.

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Regards,

Re: Does removing device from home to change wifi cancel subscription

janthadeus — Thu, 11 Aug 2022 03:26:42 GMT

Hi THEJEFFBIGUY,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

Re: Does removing device from home to change wifi cancel subscription

aatienza — Fri, 12 Aug 2022 04:59:46 GMT

Hey THEJEFFBIGUY,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie