topic Re: NEST DOORBELL PEELING or MELTING in Cameras and Doorbells

NEST DOORBELL PEELING or MELTING

MCLEM48 — Sat, 06 Aug 2022 00:26:13 GMT

So my Nest Doorbell is recently out of warranty and now peeling. Very unsightly. It’s as if the unit had a plastic sticker that I did not remove. Customer service said they could not help me. How is this possible? It appears many have the same problem. I LOVE the NEST platform but this is frustrating.
Mike

Re: NEST DOORBELL PEELING or MELTING

JillG — Sat, 06 Aug 2022 16:10:39 GMT

HI @MCLEM48

You are not alone. I've seen quite a few community members posting with the peeling Hello. If the doorbell is out of warranty it seems that Nest is not replacing them.

Re: NEST DOORBELL PEELING or MELTING

EmptyNester — Sat, 06 Aug 2022 16:12:48 GMT

You did not forget to remove the plastic sticker. There are literally 100's of people reporting this problem. I first encounter it while my Nest Hello was still under warranty and they replaced it. But that was almost 2 years.

Re: NEST DOORBELL PEELING or MELTING

MCLEM48 — Sat, 06 Aug 2022 23:45:16 GMT

Thank you. As a Google enthusiast and shareholder this is pretty upsetting to me. Seems to be a known issue that would warrant an extended warranty or at least a reduced replacement cost program. Gotta have a dream I suppose.

Re: NEST DOORBELL PEELING or MELTING

janthadeus — Mon, 08 Aug 2022 03:51:22 GMT

Hey folks,

Thanks for your assistance, JillG and EmptyNester.

MCLEM48, I can understand your frustration about this, as a customer myself I know where you're coming from. Let's check other options for you — could you please fill out this form and let me know once you're done?

Thanks,

Re: NEST DOORBELL PEELING or MELTING

janthadeus — Thu, 11 Aug 2022 05:02:23 GMT

Hi folks!

I'm just checking in to see if you are able to fill out the form? If not, please do so we can assist you further with your concern. We'll leave this topic open for another 24 hrs, please let me know if you need further assistance.

Looking forward to your response.

Regards,

Re: NEST DOORBELL PEELING or MELTING

aatienza — Fri, 12 Aug 2022 22:12:13 GMT

Hey folks,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie