topic Re: Google outdoor cam in Cameras and Doorbells

Google outdoor cam

Benlau88 — Mon, 08 Aug 2022 14:08:43 GMT

I noticed that my outdoor cam has been picking up vehicle movement outside of zone activity. Is anyone having the same problem?

Re: Google outdoor cam

aatienza — Fri, 12 Aug 2022 23:06:12 GMT

Hey Benlau88,

I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? On your Notification settings, uncheck all that's chosen and reselect them. This will refresh the notification selection of that specific device. If it's still the same, try recreating your Activity Zones.

Thanks,

Archie

Re: Google outdoor cam

Benlau88 — Fri, 12 Aug 2022 23:33:51 GMT

Thank you for the reply. This happened started weeks ago. Yes I have uncheck vehicle detection in my outside activity zone as well redo all my activity zone. I also reset my camera as well. Still having the same problem. The only time it will not detect vehicle is uncheck vehicle detection overall which defeats the purpose in my activity zone that is set. Hopefully it will have a solution soon. It's happened to all my camera

Re: Google outdoor cam

aatienza — Sat, 20 Aug 2022 01:38:04 GMT

Hey Benlau88,

Cameras and doorbells use machine learning to ensure notifications are as accurate as possible, but the technology isn’t always perfect. It's possible that the vehicle's shadow passing by to your activity zone was detected by your camera. You might have to move your camera, change your camera’s angle, or change something in the scene to see if that helps.

Thanks,

Archie

Re: Google outdoor cam

aatienza — Wed, 24 Aug 2022 06:03:43 GMT

Hey Benlau88,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Google outdoor cam

Benlau88 — Wed, 24 Aug 2022 13:18:48 GMT

Thank you. Apparently, the problem still occurred. Activity changed and still having the same problem. Even my backyard cam detect vehicle in the outside zone while it got turn off. See next post screenshot of my activity soon

Re: Google outdoor cam

Benlau88 — Wed, 24 Aug 2022 13:17:49 GMT

Re: Google outdoor cam

janthadeus — Tue, 30 Aug 2022 05:53:05 GMT

Hi folks,

Thanks for your help here, Archie.

Thanks for trying and for sharing the screenshot. Great troubleshooting so far. You can also give these steps a try:

Create another activity zone on the drive way where you don't want to receive a notification.
Make sure that it doesn't overlap your first activity zone to avoid conflict.

Let us know if that helps.

Best,

Re: Google outdoor cam

Benlau88 — Tue, 30 Aug 2022 13:06:41 GMT

Thank you for the reply. I will need a full coverage notification on my drive way. I created 2 zone. I noticed that the only notification that comes up is on my zone 2 only. See screenshots

Re: Google outdoor cam

Benlau88 — Tue, 30 Aug 2022 13:10:08 GMT

Re: Google outdoor cam

Brad — Wed, 31 Aug 2022 20:28:12 GMT

Hi there,

I believe that Activity Zones will help you out in this situation. You can learn more about them here. I hope you find the article helpful!

Best Regards,
Brad

Re: Google outdoor cam

Benlau88 — Wed, 31 Aug 2022 20:53:49 GMT

After creating 2 activity zone, the problem still occurred.

Re: Google outdoor cam

Brad — Wed, 31 Aug 2022 21:01:28 GMT

@Benlau88

Oh that is too bad. Have you contacted Support about a warranty replacement if applicable yet?

Best regards,

Brad

Re: Google outdoor cam

janthadeus — Mon, 05 Sep 2022 23:02:47 GMT

Hi folks,

Thanks for your help here, Brad.

How's it going? Still need our help?

Regards,

Re: Google outdoor cam

Benlau88 — Mon, 05 Sep 2022 23:25:42 GMT

I believe I solved my problem. I end up doing 3 different zone

Re: Google outdoor cam

janthadeus — Tue, 06 Sep 2022 00:22:07 GMT

Hi Benlau88,

Cool, we're glad to hear that! We're here if you have any other questions.

Best,

Re: Google outdoor cam

aatienza — Fri, 09 Sep 2022 06:14:18 GMT

Hey Benlau88,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie