topic Re: Nest camera audio on my device in Cameras and Doorbells

Nest camera audio on my device

Nocheol — Sun, 07 Aug 2022 21:41:32 GMT

Nest cam(battery)is great but has little trouble about stream.

First, audio speakers and mic looks working g good from camera side.

However, it is very low volume on my cell phone because it is not coming through loud speaker but ear piece speaker. There were no option for change this setting.

Second, audio conversation isn't possible in my nest hub. There were no mic button if I turned on the stream via nest hub.

If there is way to solve this problem, please let me know

Re: Nest camera audio on my device

aatienza — Sat, 13 Aug 2022 00:23:48 GMT

Hey Nocheol,

I’m sorry you’re having trouble with this. No worries, we'll check this out. What's the make and model of your phone? When did you first encounter the issue? Does this happen often? About the audio conversation on your Nest Hub, you'll have access to the live view and Talk & Listen functionality in the Google Home app. If you’d like to access the full set of Nest Cam features such as activity notifications, Nest Aware features, etc. Learn more here.

Thanks,

Archie

Re: Nest camera audio on my device

Nocheol — Sat, 13 Aug 2022 01:03:51 GMT

I am using Samsung galaxy s22 ultra.

About nest hub, I couldn't find out any information to solve the problem.

Even 1st generation nest door bell support mic through the nest hub but 2nd generation nest cam couldnt? I cant believe that. I am in the 30 day trial nest subscriptions and even regardless the subscription this is basic. Please let me know what am I missing

Re: Nest camera audio on my device

aatienza — Mon, 22 Aug 2022 23:58:22 GMT

Hey Nocheol,

I understand. Could you check if your Nest Hub is muted? Try to restart your Nest Hub by unplugging it from the power outlet to refresh the connection. If that doesn't work, resetting it to its default settings might do the trick. Learn more here.

Thanks,

Archie

Re: Nest camera audio on my device

aatienza — Fri, 26 Aug 2022 05:48:11 GMT

Hey Nocheol,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest camera audio on my device

Nocheol — Fri, 26 Aug 2022 14:42:17 GMT

It does not fixed by reset.

I have 3 nest hub and all same. I can't believe it is not reproduce in your side or you just give me back automatic answer?

Re: Nest camera audio on my device

Brad — Fri, 26 Aug 2022 17:46:56 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app
At the top right, tap your account.
Tap Feedback
tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

Best regards,

Brad

Re: Nest camera audio on my device

Brad — Tue, 30 Aug 2022 15:37:27 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Nest camera audio on my device

Brad — Wed, 31 Aug 2022 15:52:01 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Nest camera audio on my device

Nocheol — Wed, 31 Aug 2022 15:57:28 GMT

Nothing solved. I have working in the IT Industry for a long time and it was very surprise how google handle there bugs.

First step is try to follow customers issue and procedure. It is 100% happened and not only one device but 3 device has same problem. It should be fixed within 24 and have to release new SW within 3 month but google just keep pushing to customer give up. I don't need more assistant. So disappoint google customer service.