topic Re: Delete Individual Video Clips in Cameras and Doorbells

Delete Individual Video Clips

RLichter — Thu, 11 Aug 2022 16:44:36 GMT

As a user I should be able to delete individual clips from my history without having to clear the entire video history of the camera. As a UX designer this is a simple feature that multiple users have requested that your admins are saying is a resolved issue in these threads. This issue is NOT resolved since you still can't delete individual video clips. If my solution is to download the individual clips I'd like to save and clear my entire history every time to make sure I have enough cloud space is an absolute fail. I'd would only like to save important clips on my cloud space to be accessed by any device NOT whatever device I download it to. Previous users mentioned being able to delete clips like this in the past, why was this functionality removed? Is it behind a paywall to get these additional features? Do you need a UX architect to write out these user stories to show the value in this feature? ALL YOUR USERS WANT THIS!

Re: Delete Individual Video Clips

RLichter — Thu, 11 Aug 2022 16:45:49 GMT

This also applied to the Doorbell

Re: Delete Individual Video Clips

Rubes — Sat, 13 Aug 2022 05:43:34 GMT

For those using the Nest app, I can confirm that deleting all video history in one button is possible under the settings toggle for a given camera. Not sure on the Home app however which is the app I think you have?

Re: Delete Individual Video Clips

RLichter — Sat, 13 Aug 2022 05:58:16 GMT

I understand that I can "Delete Video History". I want to be able to "Delete Individual Video Clips" without clearing my entire history.

Re: Delete Individual Video Clips

Rubes — Sat, 13 Aug 2022 09:31:41 GMT

That I expect will come with whatever future functionality is being planned with the Home app, but it’s vaporware at this point until Google actually releases an update. For pre-Home app users however, we can access our Nest account via a web browser and from there can delete individual clips.

Re: Delete Individual Video Clips

aatienza — Tue, 16 Aug 2022 00:32:46 GMT

Hey RLichter,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

I appreciate the help, Rubes.

Thanks,

Archie