topic Best Camera Peeling - looks awful in Cameras and Doorbells

Best Camera Peeling - looks awful

Nestuser12345 — Sun, 14 Aug 2022 15:30:58 GMT

My Nest doorbell camera (wired) is peeling and looks awful. Has that happened to anyone. Believe I am just passed the two year warranty. Expensive to just go out and replace.

Re: Best Camera Peeling - looks awful

MplsCustomer — Sun, 14 Aug 2022 17:40:15 GMT

@Nestuser12345

It seems the Google Nest Hello Doorbell has two inherent design flaws:

The first is that the face of the doorbell often starts to peel after one or two years. This forum has over 320 threads on "peeling" Nest Hello doorbells. One of ours, 23 months old, starting peeling a few months ago.
The second is that the internal battery often starts to fail after one or two years, causing the doorbell's camera to go offline briefly whenever the doorbell is pressed. (See this thread with 819 replies: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-button-is-pressed/m-p/211703.). A few months ago, this started happening to our 23-month-old Nest Hello and our 25-month-old Nest Hello.

In both cases, Google Nest says it "cannot" replace the doorbell if the 1-year-warranty has expired.

Our workaround for the peeling was to purchase a silicone cover for the doorbell. Our workaround for the failing internal battery was to turn off our indoor chime and rely on "Visitor announcements" on our Nest Hubs and Nest Mini; with the indoor chime turned off, the camera does not go offline when the doorbell is pressed.

You can, of course, try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see if they'll make an exception in your case.

Re: Best Camera Peeling - looks awful

janthadeus — Thu, 18 Aug 2022 01:50:56 GMT

Hi folks,

I appreciate your help here, MplsCustomer.

I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

Re: Best Camera Peeling - looks awful

janthadeus — Sun, 21 Aug 2022 01:57:38 GMT

Hi Nestuser12345,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

Re: Best Camera Peeling - looks awful

janthadeus — Mon, 22 Aug 2022 02:38:55 GMT

Hi there,

Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Best Camera Peeling - looks awful

Nestuser12345 — Mon, 22 Aug 2022 02:58:27 GMT

Sounds like there is nothing I can do. Google makes a poor product and won’t provide a replacement.

Re: Best Camera Peeling - looks awful

janthadeus — Mon, 22 Aug 2022 23:55:22 GMT

Hi Nestuser12345,

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

Thanks,

Re: Best Camera Peeling - looks awful

aatienza — Fri, 26 Aug 2022 05:38:31 GMT

Hey Nestuser12345,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Archie