topic Spotlight camera in Cameras and Doorbells

Spotlight camera

Milliep — Tue, 16 Aug 2022 17:02:29 GMT

My spotlight camera randomly says offline.
I see nowhere to change or correct that fact

i have made no changes to my network.

it was working fine.
all my other devices, including other cameras, are all operational.

Re: Spotlight camera

aatienza — Tue, 23 Aug 2022 23:07:16 GMT

Hey Milliep,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us when it started happening? How far is your Nest Cam with Floodlight from your Wi-Fi router? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Check out this link on how to Troubleshoot offline Nest camera or doorbell.

Thanks,

Archie

Re: Spotlight camera

aatienza — Sat, 27 Aug 2022 01:09:02 GMT

Hey Milliep,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Spotlight camera

janthadeus — Sun, 28 Aug 2022 02:34:18 GMT

Hi folks,

Thanks for your help here, Archie.

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,