topic Re: Unwanted phone connection in cars in Cameras and Doorbells

Unwanted phone connection in cars

60schld — Wed, 10 Aug 2022 15:08:06 GMT

I spent 2 hrs on the phone with the Nest Aware and Google Home customer service and never figured this out! I have two 2nd generation outdoor Nest Cameras and have them plugged in. If I have not closed the live feed before closing out of the app, it will make a phone call on my cars when I start them up and cannot be disconnected any other way except making sure the app is NOT on the live feed. It's frustrating!

Any ideas?

Re: Unwanted phone connection in cars

aatienza — Mon, 15 Aug 2022 22:56:31 GMT

Hey 60schld,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us the case ID from your interaction with our support team so I can take a closer look?

Thanks,

Archie

Re: Unwanted phone connection in cars

60schld — Tue, 16 Aug 2022 02:24:33 GMT

Sorry I didn’t get a case ID number. I was on the phone with several people

Re: Unwanted phone connection in cars

aatienza — Tue, 16 Aug 2022 22:01:46 GMT

Hey 60schld,

Let's check — could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Unwanted phone connection in cars

60schld — Wed, 17 Aug 2022 15:27:17 GMT

I filled it out. Thanx

Re: Unwanted phone connection in cars

Brad — Wed, 17 Aug 2022 15:50:16 GMT

@60schld

Thank you for filling out that form! Support will be in contact with you and will assist you further. I'll go ahead and lock this thread at this time. If you have another inquiry, please feel free to start a new thread.

Best regards,

Brad