topic Re: Doorbell randomly disconnected in Cameras and Doorbells

Doorbell randomly disconnected

Deaddoorbell22 — Thu, 04 Aug 2022 23:04:56 GMT

On August 2nd 2022, my doorbell suddenly disconnected. It does not even show on Google home because it says my email removed my nest doorbell, and now it only has a blue light. Please help

Re: Doorbell randomly disconnected

MrVacca — Fri, 05 Aug 2022 00:46:39 GMT

Hi @Deaddoorbell22 -

Sorry to hear about that your doorbell has disconnected. My best guess is to do a factory reset on your Doorbell and it should hopefully work once you relink it to your account.

Hope this helps!

Re: Doorbell randomly disconnected

Jplanaplonick — Sat, 06 Aug 2022 06:28:14 GMT

Mine recently did the same but it’s connected again. It does seem the constant buffering is better if not gone completely. Also, my trial started over again for 30 days.

Was there a recent software and or firmware update?

Re: Doorbell randomly disconnected

aatienza — Wed, 10 Aug 2022 03:17:52 GMT

Hey folks,

@Deaddoorbell22 I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

@Jplanaplonick We don't have a recent update on Nest Doorbell. About the constant buffering, when did it start happening? Did you make any changes to your Wi-Fi network? Also, have you tried any troubleshooting steps to fix this?

I appreciate the help, MrVacca.

Thanks,

Archie

Re: Doorbell randomly disconnected

aatienza — Tue, 16 Aug 2022 23:33:03 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Doorbell randomly disconnected

aatienza — Thu, 18 Aug 2022 22:09:18 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie