topic Re: "There was a problem communicating with google." in Cameras and Doorbells

"There was a problem communicating with google."

4derickson2 — Sat, 23 Jul 2022 21:26:50 GMT

I keep getting the message "there was a problem communicating with Google." I have factory reset twice and even created a new home to see if it would work there, but I still get the same error message. I get this message after I (1) scanned the QR code, and (2) selected and connected to the Wi-Fi. It is during the finishing up stage that I get this message. Can anyone help me please?

Re: "There was a problem communicating with google."

lynxsclaw — Sat, 23 Jul 2022 23:26:19 GMT

Same here. Got an TP-LINK extender that won't allow me to use the same password for the Mesh I'm replacing and you guessed it, that's the network I had my Google Home on. Now I'm in the horrible process (again) of setting up all my devices back up again just to change the password on the same SSID and this is always for me the worse thing ever. I'm trying to follow their support and just factory reset it & add the bell into Home. Why can't google just make this process simple?

I've been trying this over an our with this Google battery doorbell. Get right to the end and get the same error as you! "There was a problem communicating with google". This is ridiculous! Spent almost two hours on this. And if someone says I need to delete the doorbell, lose all my videos and re-install ... I'm going to freak!

Re: "There was a problem communicating with google."

lynxsclaw — Sun, 24 Jul 2022 00:03:47 GMT

Yes, couldn't wait. Deleted the previous doorbell, lost all the videos and settings. Doorbell now installed on 1st try without issue. Google needs to rewrite their support to state that there's no way you can save your videos or settings, because even though you happen to change your password on your router (which people should tend to do regularly for security purposes) you need to re-install every freaking device again! So so ridiculous! And right now I'm so so so bitter with Google's hardware and software groups. Three hours of my life wasting with the hopes of saving settings and videos which should have been easily salvageable.

Re: "There was a problem communicating with google."

4derickson2 — Sun, 24 Jul 2022 15:49:14 GMT

Still experiencing the issue. Uninstalled Google home and have factory reset the doorbell 3 times. Please help

Re: "There was a problem communicating with google."

aatienza — Thu, 28 Jul 2022 05:45:28 GMT

Hey folks,

I’m sorry you’re having trouble with this. No worries, we'll check this out. What phone are you using to set up your Nest Doorbell (Android, iOS)? What's the Google Home app version are you using? Also, try to clear cache the Google Home app, then restart your phone to see if that helps.

Thanks,

Archie

Re: "There was a problem communicating with google."

4derickson2 — Sat, 30 Jul 2022 00:30:07 GMT

I am using Android. I tried clearing the cache, that didn't work and then I cleared all data and that didn't work. I previously was using it with a different Google account but shouldn't the factory reset clear that? Any further trouble shooting tips?

Re: "There was a problem communicating with google."

4derickson2 — Sat, 30 Jul 2022 00:31:24 GMT

I am also using version 2.54.33.3

Re: "There was a problem communicating with google."

aatienza — Wed, 03 Aug 2022 22:13:18 GMT

Hey 4derickson2,

I'm sorry for the delay. To confirm, are you using a personal Gmail account? Try using a different phone to see if that works. Also, check out this link for additional help.

Thanks,

Archie

Re: "There was a problem communicating with google."

aatienza — Fri, 05 Aug 2022 02:20:14 GMT

Hey 4derickson2,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: "There was a problem communicating with google."

aatienza — Sat, 06 Aug 2022 03:00:18 GMT

Hey 4derickson2,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: "There was a problem communicating with google."

4derickson2 — Sat, 06 Aug 2022 04:09:11 GMT

I have seen these responses and am still experiencing difficulty connecting my nest doorbell to my home. I even unplugged my router.

Re: "There was a problem communicating with google."

4derickson2 — Sat, 06 Aug 2022 17:56:41 GMT

I am using a Pixel phone. I have factory reset the doorbell umpteen times, cleared the cache, unplugged my router, restarted my phone, uninstalled the Google home app, tried installing under a different account, I went back to the original account that I had it installed under, made sure it was removed. I'm not sure what else to do here

Re: "There was a problem communicating with google."

janthadeus — Sun, 07 Aug 2022 23:53:52 GMT

Hi folks,

Thanks for helping out Archie.

4derickson2, I'm sorry you've had to deal with this but thanks for trying. Let's dig deeper into this — help me with these questions:

What’s the color of the LED status light?
How far is the device from the router?
Do you have another phone(iPhone or Android) to set it up?
Has the device been paired before?
Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device they want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

Looking forward for your response.

Regards,

Re: "There was a problem communicating with google."

4derickson2 — Mon, 08 Aug 2022 11:40:20 GMT

1. The color of the LED when plugged in is blue.

2. It is no more than 10 feet unblocked from the router

3. We are an android family and I have tried to pair with my pixel and my wife's Samsung

4. I had previously had this paired with a separate Google account on the se network. But it has since been removed from that account and factory reset 20 times.

5. The microwave is maybe 15 feet away and previously didn't interfere with my connecting to the network.

Re: "There was a problem communicating with google."

janthadeus — Tue, 09 Aug 2022 05:21:33 GMT

Hi there,

Ah, gotcha. Thanks for sharing that. Let's dig deeper into this — give these steps a try:

Make sure your phone is on the same Wi-Fi network as the selected network for the Nest device.
It should not be connected to any Bluetooth devices.
Cellular data should be turned off.
On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Nest or Google Home app.
1. On the iOS device's home screen, tap Settings.
2. Tap Privacy > Local Network.
3. In the list of apps, turn on Local Network Access for the Nest or Google Home app.

Let me know how it works.

Thanks,

Re: "There was a problem communicating with google."

Brad — Thu, 18 Aug 2022 17:57:33 GMT

Hi there,

Just checking in to see if you saw the previous troubleshooting steps. Please let us know if you still need further assistance.

Best regard,
Brad

Re: "There was a problem communicating with google."

Sjoclyn — Sat, 13 Aug 2022 02:58:04 GMT

I'm having the same issue, tried the same troubleshooting methods, and am waiting for the response here for the next steps

Re: "There was a problem communicating with google."

4derickson2 — Sat, 13 Aug 2022 11:25:12 GMT

I do not have an iPhone but I turned off the mobile data. And went into the app's settings to give it unfettered access. It is still not working

Re: "There was a problem communicating with google."

Boomaker — Tue, 16 Aug 2022 01:00:16 GMT

Same problem here. Will be on holidays tomorrow and I won't have my doorbell working...

Re: "There was a problem communicating with google."

Brad — Thu, 18 Aug 2022 17:57:59 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad