topic Re: nest camera indoor/outdoor battery in Cameras and Doorbells

nest camera indoor/outdoor battery

Brenson — Sat, 20 Aug 2022 21:48:55 GMT

When setting up the two indoor /outdoor cams, I'm only able to connect to the 'google home app' and not the nest app. Now, I have 4 different cameras already that I started with and connected with the nest app, back before the merge and can see all four just fine in the nest app. Now that I've purchased the two indoor/outdoor, I cannot get it on the nest app. I can see all 6 six cameras on the google home app. Thoughts?

Just to be clear, I want to see all 6 cameras on the 'nest app' as I like this app better as its more user friendly and easier to pullup and see.

Re: nest camera indoor/outdoor battery

MplsCustomer — Sun, 21 Aug 2022 02:02:05 GMT

@Brenson

Unfortunately--as we discovered when we bought a Google Nest Camera (Battery) 11 months ago, Google Nest decided that its new cameras and doorbells released starting in the fall of 2021 will work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website--even though they're still branded "Nest".

We have 2 of the newer cameras and have had to use 2 apps since Sept. 2021 because we also have the older Google Nest cameras, which are still administered and receive notifications in the Google Nest app.

Google Nest's Vice President posted this blog back in Sept. 2021 promising to do something about this 2-app solution, but there's been no update whatsoever since:
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: nest camera indoor/outdoor battery

EmptyNester — Sun, 21 Aug 2022 20:47:56 GMT

I ran into the same issue. For that reason I returned the new cameras and purchased some previous generation Gen 1 cameras from ebay so I can stay working in the NEST app ONLY for now. As soon as Google releases an update to the Google Home app that makes it a lot closer to the NEST app I will go our and purchase new cameras. But until then I'm staying put with the Gen 1 cameras (Sorry Google).

Re: nest camera indoor/outdoor battery

aatienza — Thu, 25 Aug 2022 05:54:41 GMT

Hey folks,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Thanks,

Archie