topic Re: No blue light appearing in installation process in Cameras and Doorbells

No blue light appearing in installation process

awarberg — Sun, 21 Aug 2022 18:42:59 GMT

After having scanned the QR code and connected the doorbell to an outlet with the USB cable, the light never turns blue and the installation process cannot be continued. What to do?

Re: No blue light appearing in installation process

EmptyNester — Sun, 21 Aug 2022 20:44:39 GMT

A few people with this problem have reported that they ended up using a different phone (from a family member or friend) to install the camera and for some reason that works.

Otherwise you best be is to contact Google Nest and speak to a technician that can help you. Here is the link to open the ticket and speak with someone. I suggest you allocate about an hour for this....

https://support.google.com/googlenest/gethelp

If they get you up and running please return here with a few details about how they got it working.

Re: No blue light appearing in installation process

Brad — Thu, 25 Aug 2022 19:23:27 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you @EmptyNester for your help!

Best regard,
Brad

Re: No blue light appearing in installation process

aatienza — Sat, 27 Aug 2022 00:37:45 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: No blue light appearing in installation process

janthadeus — Sun, 28 Aug 2022 22:48:31 GMT

Hey everyone!

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

Re: No blue light appearing in installation process

awarberg — Mon, 29 Aug 2022 04:48:07 GMT

Hi, I am sorry that I haven't replied; I am very thankful for the advice provided, but I haven't been able to test it yeet, since I asked for a friend who lives in a neighboring country – she's been away traveling and as soon as I visit her later this week I will try out the suggested solution. Thanks for your time, you've been very helpful.

Best Regards,

Andreas W

Re: No blue light appearing in installation process

janthadeus — Mon, 29 Aug 2022 22:40:07 GMT

Hey awarberg,

Sounds like a plan! Keep us posted.

Thanks,

Re: No blue light appearing in installation process

awarberg — Fri, 02 Sep 2022 14:39:09 GMT

Hi there,

problem finally solved; after Mae at the Google Nest Customer Care Team suggested I'd do a factory reset if nothing else worked. Turns out – which I didn't know – that the doorbell had been up and running before, but refused to get configured after charging which was probably because my friend had switched to another internet provider in the meantime; and the device stayed "locked" to the old wifi network. Thanks so much for your help,

best regards

Andreas Warberg

Re: No blue light appearing in installation process

janthadeus — Sun, 04 Sep 2022 01:38:31 GMT

Hi awarberg,

Cool, we're glad to hear that. We're here if you have any other questions.

Best,

Re: No blue light appearing in installation process

janthadeus — Wed, 07 Sep 2022 02:04:03 GMT

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,