topic Re: I only have nest doorbell in Cameras and Doorbells

I only have nest doorbell

Moronski — Sun, 14 Aug 2022 19:00:13 GMT

I don’t have any other Nest products but the setup guide insists that I do. That is, the troubleshooter code that I get NC6024 which concerns connecting to my other products!

Re: I only have nest doorbell

MplsCustomer — Sun, 14 Aug 2022 19:14:01 GMT

@Moronski

NC024 is SUPPOSED to mean the install process found another Google Nest product in the same "home" in your Google Nest app or Google Home app, and couldn't connect to it. It's a common error reported here, and some customers get around it by temporarily turning off their other Google Nest products during the install and then turning them on again.

If you really have NO OTHER Google Nest products in your Google "home", perhaps you have a defective Google Nest Hello Doorbell and should contact Google Nest Support at: https://support.google.com/googlenest/gethelp

Re: I only have nest doorbell

EmptyNester — Sun, 14 Aug 2022 20:38:46 GMT

Keep in mind, "other nest products" include Thermostats, smoke detectors and google speakers and hubs. Sometimes people forget them.

Re: I only have nest doorbell

janthadeus — Thu, 18 Aug 2022 01:57:13 GMT

Hey everyone,

Thanks for your help @MplsCustomer and @EmptyNester.

Moronski, I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

Re: I only have nest doorbell

janthadeus — Sun, 21 Aug 2022 01:59:34 GMT

Hi Moronski,

It's me again. Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

Re: I only have nest doorbell

janthadeus — Mon, 22 Aug 2022 02:53:34 GMT

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,