topic Re: How to Change Still Images of Video Cameras in Google when cameras are off in Cameras and Doorbells

How to Change Still Images of Video Cameras in Google when cameras are off

DHT — Tue, 09 Aug 2022 18:08:25 GMT

When I go to the Video Cameras section in Google Home, the still image of some of the cameras are the original image when I first turned on the camera during setup... they're totally irrelevant to the views of the camera where they are currently located. How can I change this image? In my NEST APP when a camera is off, it shows Black Screen... that's OK, but in Google Home, the new indoor/Outdoor cameras show some weird images...

Re: How to Change Still Images of Video Cameras in Google when cameras are off

janthadeus — Sun, 14 Aug 2022 05:25:46 GMT

Hi DHT,

Thanks for sharing that with us and I can understand that. Could you please send us a screenshot of your camera thumbnail in the Google Home app so we can have a better look?

Looking forward to your response.

Thanks,

Re: How to Change Still Images of Video Cameras in Google when cameras are off

janthadeus — Wed, 17 Aug 2022 05:48:15 GMT

Hi DHT,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

Re: How to Change Still Images of Video Cameras in Google when cameras are off

DHT — Wed, 17 Aug 2022 06:11:48 GMT

I guess there is no way to change the image. One suggestion by Nest Employee was to remove the camera, reset it and reinstall it — this time making sure to point the camera to the image you want to save. Since I purchased the outdoor cable and the cameras now run 24/7, and I have a full subscription, I don’t have to turn off the cameras off. So I can always see what the cameras see when I go to the app.

Re: How to Change Still Images of Video Cameras in Google when cameras are off

janthadeus — Thu, 18 Aug 2022 03:26:35 GMT

Hi there,

Thanks for sharing that with us! I'm glad that you were able to talk to our support team and share steps with you. If you have other questions and concerns, feel free to let me know.

Best,

Re: How to Change Still Images of Video Cameras in Google when cameras are off

janthadeus — Sun, 21 Aug 2022 03:29:47 GMT

Hi there,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

Re: How to Change Still Images of Video Cameras in Google when cameras are off

janthadeus — Mon, 22 Aug 2022 03:37:24 GMT

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best regards,